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58 Messages
Samsung Galaxy Note 3 GPS Issue
Anyone else having issues with their Note 3 GPS? I'm having an issue were every time I plug or unplug the charger from my phone the GPS drops out. I have to then toggle the GPS on/off in my quick settings to get it working again while navigating. It also seems to drop the signal when I get an incoming phone call while using the navigation app. I have confirmed this same behavior on 2 other friends Note 3's. I'm hoping this is just a software issue that will be fixed in a future os update.
lbDanny
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38 Messages
10 years ago
@ sonicthoughts Hey, don;t get mad at the poor guy (or gal) in customer service.... It is not thier fault!
The last time I talked to them, I kept trying to get the guy to LOOK at the forum, and he finaly admitted something,... Ready for this??
"The Costomer Service Departments computers are BLOCKED from being able to see the AT&T Forums or website."
... because.. you know... why would the customer service department need to know what the customers are saying or talking about. thats just silly talk.....
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lbDanny
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38 Messages
10 years ago
@ Ranmaniac Um.. I have two issues with what you just wrote.. and one kudos....
First the Kudos... You are correct, and LOT of people put a lot of time and energy into makign this "magic" work... I don;t think I have seen ANYONE on this thread say anything diragotory abut them.
Issue 1) I thik many/most of us are EXTRA frustrated, becasue the ORIGINAL samsung GPS drives WORK! .. until AT&T updates them to thier own.... This is why a "facotry reset" will "fix" the problem for 12 to 48 hours....
Issue 2) Your comment "The process of hardware and/or software QA is far from a perfected science and even the best of testing departments can never get it right, 100% of the time because they can rarely envision enough real world scenarios to impliment proper testing. "
Um.... The GPS gets disconnected when you MAKE or RECIEVE a phone call.. on your phone.... Um.. kind of a "predictable" thing to use your ...phone.. for....
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mastaofdacat
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102 Messages
10 years ago
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UrbanDecay
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3 Messages
10 years ago
I recently bought the note 3 and never used the gps until recently. I had also just bought a new car, and when I was having gps issues, thought it was something wrong with the car (interference). I'm visiting a new town and am having unacceptable issues with the gps that are confirmed by this thread.
Using waze, Google maps, etc my gps constantly drops. I have resorted to holding the unit in my hand and turning off and on the gps to retain navigation. It was even more frustrating that my wife, sitting right next to me, was able to waze/Google map flawlessly on her iphone 5. We have switched to her tiny screen to be able to safely navigate by gps.
I just did the latest software update, Tried factory reset, Uninstall ed and reinstalled all navigation apps. I completely ran out of ideas. If it weren't for this thread, I would have gone crazy thinking it was just me and not the phone. I hope whatever the hardware/software issue is gets resolved quickly.
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mastaofdacat
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102 Messages
10 years ago
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daines1
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39 Messages
10 years ago
Are there other places on the web that people are troubleshooting this?
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Ranmaniac
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98 Messages
10 years ago
ibDanny - Everything seems easily predictable in hindsight but if you draw up a matrix of functionality of these phones, the combinations of various multitasking are approaching endless. If the guy.gal devising the tests didnt have the foresight to think up enough common scenarios to warrant release, then a ball got dropped but the # of scenarios is vast. One cant be expected to catch them all.
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Ranmaniac
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98 Messages
10 years ago
Sadly enough I'm married to AT&T... I need a GSM phone for periodic trips to Europe (That counts out Verizon & Sprint), a phone that typically works in rural areas, that counts out T-Mobile in this region, so all I can do is wait or root.. So if this KitKat update doesnt work, I suppose I will be taking the root plunge...
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SB20
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47 Messages
10 years ago
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SB20
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47 Messages
10 years ago
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