Tutor
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10 Messages
Note 5 Update
Ok, so I noticed today via Note 5 support page there was another update security patch issued today. I've still not gotten the 7 original update issued on April 11th. Is anyone else having this issue? If I run manual update it still states my 6.0.1 is current. I contacted support and they were no help. After the remotely access my phone and checked some stuff in their system, to they stated to guve it a little longer and if it still hasn't updated to contact them back.
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Official Solution
ATTHelp
Community Support
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231.7K Messages
7 years ago
Hello @djdodat,
I can understand wanting to get the latest update, not only for the features, but for the security as well. I’m sorry to hear your device still has not received Nougat. I would be happy to help you with this.
Please make sure that your Note 5 is an AT&T branded device and it is able to get an AT&T cellular signal. If you are able to check both of the requirements off please try our Troubleshoot & Resolve tool. Make sure the correct make and model is selected, and then choose Software for the issue.
If you still are not able to update, you can try going to the Samsung Experience inside of many Best Buys. Most of them have the ability to flash Nougat onto your device.
Let us know if you are able to get the update! I hope you have a fantastic weekend!
Jessica, AT&T Community Specialist
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