NEED Help.

I recently requested a phone unlock code here from AT&T.

And right this morning I received the unlock code.

I tried input of it then the device restarted then this:: "PHONE FREEZED" came on.

How can I go past that now?

Responses

Arriane

Contributor

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3 Messages

7 years ago

Should this also be helping.. this is the request number : NUL525096821425

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Anonymous

New Member

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25.7K Messages

7 years ago

DID YOU PUT IN NON ATT SIM AFTER RESTART DEVICE AND THEN ENTER UNLOCK CODE. if device is locked out call CS to get help resetting and to finish unlock.

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Arriane

Contributor

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3 Messages

7 years ago

Yes I did put NON-AT&t sim.

Hmm, seems it is locked out as i have researched it..

Any Representative out there perhaps that can help?

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Anonymous

New Member

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25.7K Messages

7 years ago

chk in a short while .... lizdance or other is real smart and may respond. otherwise, call tech support supervisor and get it unlocked or unfrozen.it's not impossible. you need to mention device type. I have a s8 plus.

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formerlyknownas

ACE - Sage

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117.2K Messages

7 years ago

This is not a way to reach ATT. Please call them directly at 8 am when they open or try chat. If you are not an ATT customer 1-800-331-0500

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Anonymous

New Member

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25.7K Messages

7 years ago

half the battle is done if you call them. first.sounds like there's security that blocks you if too many attempts to unlock.

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Anonymous

New Member

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25.7K Messages

7 years ago

there you are.right on time.

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Anonymous

New Member

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25.7K Messages

7 years ago

that's what I said.

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