Explore & discover

Helpful Links

Re: Unlocking Phone

Contributor

Unlocking Phone

I have a 5s paid and no longer use that I want to give to grandson. However, it still is under cell number I’m using for my current phone. Can 5s still be unlocked without interfering with current phone? I want to give him AT&T pre-paid services. 

151 Views
Message 1 of 3
Highlighted
ACE - Sage

Re: Unlocking Phone

 You can request an unlock on the online portal. 

 However the phone does not  need to be unlocked from AT&T service to use on at&t service.   Just remove your old Sim card factory reset the phone and give it to your grandson. 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 3
Employee
Solution
Accepted by topic author
Accepted by Iouc34
‎07-02-2019 9:31 AM

Re: Unlocking Phone

no need to unlock going from at&t postpaid to a prepaid, you can sign up online for prepaid and order a new SIM then its as simple as putting the prepaid sim into the phone, i would suggest though that you go into a store to get it setup that way you know its working when you walk out

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 3 of 3
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support