Contributor
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3 Messages
AT&T says I cannot unlock due to a balance... Please help
Please help. On April 21 I upgraded my phone to the new S8. On that day I paid off my balance on my S6 Edge and got my new phone. Since 4/21, I have entered over 7 request to unlock my phone online and over 8 calls with customer service agents requesting their help. The agents are completely limited and are not able to talk to the Unlock department directly for assistance. Are you able to help me if I provide specifics? I am trying to sell my phone and this is holding me back.
formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
Apply for the unlock as a non customer. The phone is no longer used on your account, replaced with S8, so using your account information confuses the system.
If you tried that, send a message to @ATTMobilityCare
or call 611 and ask for advanced tech support.
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snappyhappy
Contributor
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3 Messages
7 years ago
lizdance - major kudos on your quick response. I did do this as a non customer but it still gave me the same message. That said, I sent a message to mobility care for further assistance.
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snappyhappy
Contributor
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3 Messages
7 years ago
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