Tutor
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4 Messages
unlock AT&T phone
Hello,
Is there a way to request phone unlock code from AT&T by e-mail or fax, or call to someone?
unlock page: https://www.att.com/deviceunlock/?#/ is not working - IMEI not found
phone (NEC Terrain) is a new, bought on e-bay. I want to use a phone in Europe
kdfederer
ACE - Expert
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13.1K Messages
9 years ago
Why did you buy a phone locked to a provider when you had no intention of using it on the network that it is made for? Unlocked phones will not update the operating system because it has to be on the designed network to get the update.
It would have be easier to buy an unlocked one from the beginning.
For the IMEI not found, you can try by private messaging @ATTMobilityCare. they may be able to get you to a department that can help.
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zanas346
Tutor
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4 Messages
9 years ago
its a rarely met phone: Nec Terrain. I can not buy it in Europe. bought at ebay hoping to unlock easily threw att unlock site. but this site fails: IMEI not found. AT&T recommends to contact manufacturer. Thanks for the link, I will try to reach responsible person.
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ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hey @zanas346
We’d be happy to help with your device unlock! Can you please send me a private message by Clicking Here and include the following information?
Thanks,
Charise
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zanas346
Tutor
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4 Messages
9 years ago
Hello,
But still question is unsolved. It must be a unlock possibilities somwhere at AT&T. Can you help with this question:
CASE:
***
IMEI:
***
We cannot complete your request for one of the following reasons:
Device: NEC Terrain
This device is no longer actively supported
There is no unlock code available for this device
Thank you for your business. For other questions about our AT&T wireless service
or other Mobile devices, please visit att.com
Sincerely,
AT&T Customer Care Team
Best Regards
Zanas Morozovas
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
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