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Unlock Phone - Things To Know From AT&T

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Unlock Phone - Things To Know From AT&T

 

DeviceUnlock_.png

Unlocking Your Device - Requests & Facts

 

Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network. AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.You will find information on how to unlock your device and answers to most questions below.

 

Notice: AT&T cannot unlock devices from other wireless carriers. 

 

How To Request A Device Unlock 

  1. Go to our Device Unlock portal.
  2. Select Yes if you are an AT&T Customer, No if you are not an AT&T customer
  3. Enter your telephone # if you are an AT&T Customer. Enter your IMEI if you are a non-AT&T Customer.
  4. Follow the prompts. 

If you have an issue with the site, delete cache, cookies, and restart your browser. In some instances you may need to use another browser. 

 

Business customers can request an unlock code for a business device Here.

 

To check status of your request

  1. Go to our Status Portal.
  2.  Enter your IMEI Number & Request Number.
  3. Follow the prompts.

General Requirements for All Unlock Requests

  • The device must be designed for use on, and locked to, the AT&T wireless network. (For help see Device Unlock Support)
  • It must not be reported lost or stolen.
  • It’s not associated with fraudulent activity.
  • All the device’s service commitments and installment plans are completed, and all early termination fees are paid in full.
  • The device is not currently active on a different AT&T customer’s account.
  • If you performed an early upgrade, you must wait the 14-day buyer’s remorse period before you can request to unlock your previous device.

eBay & Non-AT&T Purchases

If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.

 

Postpaid Customers

  • Your account must be active for at least 60 days, with no past due or unpaid balance.

Prepaid / GoPhone®

  • The device must be active for at least six months of paid service.

Non-AT&T Mobility Customers

  • You’ve never had an AT&T wireless account and you meet the General Requirements for unlock requests.

Deployed Military Personnel (Current AT&T Customers Only)

  • Current AT&T customers who are active and deployed military personnel, and have provided deployment verification, need to meet all the General Requirements, except those related to the device's service commitments, installment plans and early termination fees.
  • AT&T, at its sole discretion, may limit the number of devices military personnel can unlock.

Important:

AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.

 

ChrisZ, AT&T Community Specialist

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTCares and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
55,072 Views
Message 4 of 276
ACE - Expert

Re: Unlock ATT phone Purchased From Ebay


@JoeJohn wrote:

I mean what could lower the satisfaction of consumers more than limiting the use of a device they rightfully paid for and own. Long term the marketing and PR strategy they have to use to keep customers from leaving or boost their image to gain new customers is way more costly than any short term benifet gained from refusing to unlock phones. Just the cost of paying marketing people to review and post on this single thread is way more than any benefit gained of refusing to unlock my phone.


I unlocked 4 phones this week and they all went thru in a matter of minutes or hours depending on if its apple or android.  With android taking longer at this point for me...  

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 61 of 276
Mentor

Re: Unlock ATT phone Purchased From Ebay

@GLIMMERMAN76 I think its super cool you’re unlocking all these phones and probably get paid by at&t. But you certainly aren’t helping them solve improve their customer service issues or product offering. I have no idea what your comments aim to accomplish. Pretending that it works for you doesnt make it work for others, and saying that ATT has bad service so deal with it just gives more power to the countless arguments made by apple and google. If you insert a verizon sim in an att apple phone it even displays a

message stating its not apples fault the provider who sold the phone is lame.

Message 62 of 276
ACE - Expert

Re: Unlock ATT phone Purchased From Ebay

You stick a Verizon sim in a iPhone 7 or 8 it's not going to work on verizon anyway.  They have no CDMA radios.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 63 of 276
ACE - Expert

Re: Unlock ATT phone Purchased From Ebay

I also don't work for att.  My point is your not a customer you are a 3rd party.  

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 64 of 276
Tutor

AT&T won’t unlock phone

My phone is not under contract and has been paid for since April of last year. I get an error saying I still owe on the phone so they can’t  unlock it. When they opened a case on one of the three calls I made, they send me an email saying they couldn’t process my request becaue my pin couldn’t be validated, but they validated it on the phone multiple times! This is so ridiculous! Someone please help me! 

Message 65 of 276
Mentor

Re: Unlock ATT phone Purchased From Ebay

That completely depends if you buy a model that is limited in the bands or networks it supports. Verizon stopped locking phones because the company has some competence and common sense among its management. 

Message 66 of 276
ACE - Expert

Re: Unlock ATT phone Purchased From Ebay

Verizon stopped locking phones because they were told by the us government they had to.  700c block rules.  Read about them.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 67 of 276
Administrator

Re: AT&T won’t unlock phone

Hey @JOROZCO2,


I’m glad you came to the Community Forums for help. I can definitely assist you with this!


Unlocking your device should always be a hassle free process. Sometimes our unlock portal can have issues and I would like to do more investigation since you’ve already done everything on your side.


In order for me to get involved, please send us a private message directly to @ATTCares. Be sure to include your name and any other detail about your device which may help me.


Thanks and talk to you soon.


Adrian, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 68 of 276
Tutor

Re: AT

How do I send a private message?
Message 69 of 276
Mentor

Re: AT

Up at the top of the screen click the envolope icon.

Message 70 of 276
Mentor

Re: AT

Yeah i had the same issue. They sent me to directions to reset my att wireless pin. Thats not even possible, the option is not there where they say it is. So probably this is just how they put more red tape around device unlocking till its impossible. Im swithing to verizon cause they dont lock their phones, this way i can travel and also upgrade my phone easier by getting a better resale since it can be used while traveling and for other carriers.

Message 71 of 276
Voyager

Re: AT

Hi, i'm tried apply unlock request for iPhone 6 i purchased on eBay and it said me next, the IMEI # 355396070228500

Why i received this message? The item 100% on AT&T wireless!

Снимок экрана 2018-01-27 в 12.47.31.png

Message 72 of 276
Administrator

Re: Re: AT

Hello @Mykola,



I definitely understand the concern with receiving an error message stating the IMEI does not match an AT&T Device. I would be happy to help you with this!



I received your private message regarding this inquiry and I will be responding to you shortly.



Talk to you soon!



Nicole, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 73 of 276
Voyager

Re: Re: AT

Another browser and clearing cookies doesn't help! I sent you reply to you private message, hope you will help me to did a request for me.

Message 74 of 276
Administrator

Re: Re: Re: AT

Hey @Mykola,



Thank you so much for getting back to me! I have received your messages and will be happy to continue investigating the issue in our private thread.



Talk to you soon!



Nicole, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 75 of 276
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