- edited 02-18-2019 5:11 PM
Unlocking Your Device - Requests & Facts
Your device is designed to work on the AT&T wireless network, and may require a device unlock to operate on another compatible wireless network. AT&T can send you unlock instructions upon request, provided that we can reasonably obtain them from the manufacturer and that you meet the requirements below. You should receive a response within two business days.You will find information on how to unlock your device and answers to most questions below.
Notice: AT&T cannot unlock devices from other wireless carriers.
How To Request A Device Unlock
If you have an issue with the site, delete cache, cookies, and restart your browser. In some instances you may need to use another browser.
Business customers can request an unlock code for a business device Here.
To check status of your request
General Requirements for All Unlock Requests
eBay & Non-AT&T Purchases
If a phone is purchased from a non-AT&T authorized dealer or sites like eBay, AT&T may be unable to unlock the device. Before purchasing the device, make sure the seller performs the unlock request. In some instances, you will have to contact the seller to perform the request. If the device was purchased by another provider, they should have online resources to unlock the device.
AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice.
ChrisZ, AT&T Community Specialist
AT&T Customer Care
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
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Solved by: Go to Solution.
01-16-2018 2:04 PM
I mean what could lower the satisfaction of consumers more than limiting the use of a device they rightfully paid for and own. Long term the marketing and PR strategy they have to use to keep customers from leaving or boost their image to gain new customers is way more costly than any short term benifet gained from refusing to unlock phones. Just the cost of paying marketing people to review and post on this single thread is way more than any benefit gained of refusing to unlock my phone.
I unlocked 4 phones this week and they all went thru in a matter of minutes or hours depending on if its apple or android. With android taking longer at this point for me...
01-16-2018 2:58 PM
@GLIMMERMAN76 I think its super cool you’re unlocking all these phones and probably get paid by at&t. But you certainly aren’t helping them solve improve their customer service issues or product offering. I have no idea what your comments aim to accomplish. Pretending that it works for you doesnt make it work for others, and saying that ATT has bad service so deal with it just gives more power to the countless arguments made by apple and google. If you insert a verizon sim in an att apple phone it even displays a
message stating its not apples fault the provider who sold the phone is lame.
01-16-2018 4:18 PM
You stick a Verizon sim in a iPhone 7 or 8 it's not going to work on verizon anyway. They have no CDMA radios.
01-17-2018 5:37 PM
My phone is not under contract and has been paid for since April of last year. I get an error saying I still owe on the phone so they can’t unlock it. When they opened a case on one of the three calls I made, they send me an email saying they couldn’t process my request becaue my pin couldn’t be validated, but they validated it on the phone multiple times! This is so ridiculous! Someone please help me!
01-18-2018 2:39 PM
That completely depends if you buy a model that is limited in the bands or networks it supports. Verizon stopped locking phones because the company has some competence and common sense among its management.
01-18-2018 3:05 PM
Verizon stopped locking phones because they were told by the us government they had to. 700c block rules. Read about them.
01-20-2018 10:46 AM
I’m glad you came to the Community Forums for help. I can definitely assist you with this!
Unlocking your device should always be a hassle free process. Sometimes our unlock portal can have issues and I would like to do more investigation since you’ve already done everything on your side.
In order for me to get involved, please send us a private message directly to @ATTCares. Be sure to include your name and any other detail about your device which may help me.
Thanks and talk to you soon.
Adrian, AT&T Community Specialist
01-20-2018 6:42 PM
Yeah i had the same issue. They sent me to directions to reset my att wireless pin. Thats not even possible, the option is not there where they say it is. So probably this is just how they put more red tape around device unlocking till its impossible. Im swithing to verizon cause they dont lock their phones, this way i can travel and also upgrade my phone easier by getting a better resale since it can be used while traveling and for other carriers.
01-27-2018 2:49 AM
Hi, i'm tried apply unlock request for iPhone 6 i purchased on eBay and it said me next, the IMEI # 355396070228500
Why i received this message? The item 100% on AT&T wireless!
01-28-2018 11:00 AM
I definitely understand the concern with receiving an error message stating the IMEI does not match an AT&T Device. I would be happy to help you with this!
I received your private message regarding this inquiry and I will be responding to you shortly.
Talk to you soon!
Nicole, AT&T Community Specialist
01-28-2018 11:24 AM
Thank you so much for getting back to me! I have received your messages and will be happy to continue investigating the issue in our private thread.
Talk to you soon!
Nicole, AT&T Community Specialist