Tutor
•
12 Messages
Samsung Galaxy Express 3 Unlock Request
Hie, I have a Samsung J3 that I am trying to get unlocked. I submitted the unlock request as a non-at&t customer and received the email verification right away. Two days later on Thursday (03/10/17) I received the "This request requires additional research to determine eligibility" email. The "Check Unlock Status" shows In Progress. I really need to use my phone as i am out of the country but currently at&t is not being swift enough. I understand that there was a problem with the system which the lady i talked to said, but now since it was fixed i am still facing the same problem. May you please assist me in getting an unlock code. i would be entirely grateful and appreciative
Regards
Tanya
ATTHelp
Community Support
•
231.9K Messages
7 years ago
Hey @tipsypee!
I hope your trip is going well! I can definitely understand needing your phone unlocked, and I would be happy to assist.
We were experiencing an issue with the Unlock Portal, where cases were either delayed or denied incorrectly. I do apologize for any inconvenience this has caused for you. There was a patch issued on March 6th which cleared up some of the issues.
So we can take a look at this directly, I will be sending you a private message directly to your Forums Inbox. Please keep a lookout for this!
Have a fantastic day!
Fiona, AT&T Community
0
0