Nokia 6555 problems

     Everything about ATT is difficult, rather than easy.  Wish I had known that all their ads are false (about more bars, warrenties....).  Even registering for this forum was difficult (it took 3 times before the system finally read my password correctly).

     I have a 6555 that I bought new last June.  I had three criteria (strong signal reception for sending/receiving calls, strong volume, folding cover), and the ATT sales rep assured me that this phone met all my criteria.  It immediately had issues with poor sound quality, dropped calls, PTT button, no way to control the screen light, occasional screen upside down, occassionally resetting itself to default, inconsistent volume (even with the volume set at maximum), voicemails not being received when made, phone not ringing when calls received, and the phone getting hot, and battery charger connection loose.

     I took it back to the ATT store within the 30-day period, but was told to wait two weeks because ATT was upgrading their system and that would probably resolve my issues.  I dutifully waited the two weeks and then returned to the ATT store because the problems still existed, I was told that they would not exchange the phone at the store because I needed to go through their warrenty department and I would have to call 611.  I called 611 and was told to call a different number from a different phone.  By that time I was outside the 30 day limit, but said they would exchange my problem phone for a new one.  I was also instructed to get a new battery from the ATT store (the tech department was out).  ATT refused to consider that I was outside the time limit because of their directions to me, which caused me to be outside that time limit.  Now it seems to me that those directions were a deliberate ploy to put me outside that time limit.

     I received my "new" phone with a new sim card, went to the ATT store and got a new battery but within a day began to have identical issues.  Because ATT requires an inordinate amount of time to work through their warrenty system, it took a while for me to be able to set aside the required time to recontact their warrenty department.  I am now waiting on my 3rd phone and just learned that the "new" phones they exchange are not new at all - but refurbished returns - and when I questioned why they don't stand behind their warrenties, the sales rep said ATT is bound by Nokia policy.  But, from reading this thread, it seems that neither Nokia nor ATT stand behind their products, services and ads..... Very frustrating, disheartening and discouraging.  If ATT and Nokia were smart, they would take care of these issues appropriately.  Now I am among the growing number of people telling everyone that ATT and Nokia do not provide reliable services/products/warrenties.  If things don't change, when my contract is up I plan on switching to Nextel or Verizon, which are reliable according to family and friends who have left ATT and gone to those companies.

For what it's worth, More bars in more places is true--if you're in Europe.  That's because the entire world outside of the US is on the GSM standard that AT&T uses (as does T-Mobile.  Unfortunately, Verizon and Sprint are on the CDMA standard, and since they have developed much more infrastructure in the US than AT&T has, their overall coverage in the US is vastly superior.

So there you have another knock on AT&T -- they are dropping the ball in developing infrastructure in the US; They have let Verizon and Sprint steal the march, which will ensure that the US cell phone climate will remain inferior for many, many years to come (Since Sprint and Verizon qalready have so much infrastructure invested, I suppose that would be until Sprint and Verizon get out of the business).

i am having identical issues with my 6555 where it will turn off at any moment, the batery is weak and will not hold a charge, and on top of it, i got the unlimited texting on my account becasue i am allways talking to my friends, but then, the first time it shut off, the whole phone reset and took allot of the functions like the calcualtor and stuff with it, allong with the whole instant mesanger client!!

if anybody knows any way to fix it, i  will have their babies. i think i might just go to the service center and try to get a new/difrent phone

i think that will all of the issues that happen with this phone that att should really think about a recall. this phone is cheap, and does not work!

I had this phone also and had the same problems. It would randomly shut off in all different situations. The battery doesnt hold a charge well at all it was always dying on me. Also when the phone would die or if it is was shut of manually it would reset to defaults. Like the default ring tone and the default background. so I usually just had it on vibrate. Also it will randomly not send or recieve texts or calls and id have to turn the phone off and on to get it to work. I evenutally got a replacement bc this was all within the year but that phone started doing the same things. And the poeple at the store all act like they dont know what you are talking about.

I recently got the LG Shine, unfortunatly it got water damage but before it did I noticed it shut off a few times. And I have seen some other complaints about this happening to others. I constantly get bad phones, and i dont know if its just at&t phones or cell phones in general. Does anyone have the samsung blackjack II? Is that a good phone? Or could you suggest a phone that doesnt seem to have all these problems. I really loved the shine but im afraid to purchase it again if its just going to give me problems anyways. : ( 

I have 3 of these phone (wife, daughter, son), all started showing same problem, randomly shutting off and poor battery life. I fixed all three, with relative ease and no more problems. If enough people are interested in the fix I will create a document showing how to fix it.

It will take me some time, which I have very little of, but if it will help enough people, I will do it... I do not work for ATT or Nokia, I simply bought these phones like the rest of you and figured out how to fix the problem. 

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