Modem is Network MEP Locked for Sierra wireless 754s

Contributor

Modem is Network MEP Locked for Sierra wireless 754s

Hi ,

how can i solve the problem of (Modem is Network (MEP) Locked  for Sierra wireless 754s) on the support site will not let me go by the IMEI of the device, they say (Currently, you can unlock this computer.)

 

Thanks

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Message 1 of 12
Community Manager

Re: Modem is Network MEP Locked for Sierra wireless 754s

Hello yekri, welcome to the forum and thank you for posting!

 

Are you trying to use your hotspot on AT&T or a different network? MEP Lock is basically a subsidy, or network lock. From Sierra Wireless:

 

"An MEP code may be used to remove the lock, allowing SIM cards from any service provider to be used in the Sierra Wireless modem.
If you would like to use your GSM Sierra Wireless modem with a different service provider, you must obtain the Sierra Wireless modem’s MEP code from the service provider that sold you the Sierra Wireless modem."

 

Are you the original owner of the device?

 

Dmitriy


Rethink Possible


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Message 2 of 12
Contributor

Re: Modem is Network MEP Locked for Sierra wireless 754s

Yes, I'm the original owner and have had it for over a year. I'd like to use device when I travel overseas. It sounds like there are unlock codes available, how do I get one? 

Message 3 of 12
Expert

Re: Modem is Network MEP Locked for Sierra wireless 754s


phajus wrote:

Yes, I'm the original owner and have had it for over a year. I'd like to use device when I travel overseas. It sounds like there are unlock codes available, how do I get one? 


Not even sure if that is possible, but you can try filling out the form here:

 

https://www.att.com/deviceunlock/client/en_US/

 

Message 4 of 12
Contributor

Re: Modem is Network MEP Locked for Sierra wireless 754s

Hello.

 

My name is William [Edited for privacy.], i am wrtitng from Caracas - Venezuela.

 

In past days via amazon acquired an AT & T Mobile Hotspot Elevate 4G device.
The machine displays the following message: SIM MEP Locked

Live in Caracas Venezuela. and my internet service provider is Movistar

I can indicate how I can solve this problem

Grateful for your kind attention.

I say goodbye to waiting for your cooperation

Message 5 of 12
Expert

Re: Modem is Network MEP Locked for Sierra wireless 754s


William Contreras wrote:

Hello.

 

My name is William [Edited for privacy.], i am wrtitng from Caracas - Venezuela.

 

In past days via amazon acquired an AT & T Mobile Hotspot Elevate 4G device.
The machine displays the following message: SIM MEP Locked

Live in Caracas Venezuela. and my internet service provider is Movistar

I can indicate how I can solve this problem

Grateful for your kind attention.

I say goodbye to waiting for your cooperation


Unless you are a current or previous customer of att they will not unlock the device

Message 6 of 12
Contributor

Re: Modem is Network MEP Locked for Sierra wireless 754s

Hello. I am the unique owner and have not this code. I Bought This device in AMAZON.COM. few days ago. and import to Venezuela.

 

Please help me.

 

My personal email : csiwilliam@gmail.com

 

Please if you do need some information to verify my data, please wrote to me.

 

Thanks again

 

William O. Contreras T.

From Caracas - Venezuela

 

Message 7 of 12
ACE - Expert

Re: Modem is Network MEP Locked for Sierra wireless 754s

why did you buy a device that was not for your service? Most companies will not unlock devices unless you are a customer. Return the device to amazon and get one that is not locked.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 12
Contributor

Re: Modem is Network MEP Locked for Sierra wireless 754s

Is not easy to me return the device, I am living in Venezuela. 

Message 9 of 12
Contributor

Re: Modem is Network MEP Locked for Sierra wireless 754s

مودم سييرا.pngماهو الكود المطلوب هنا بالصورة ؟؟؟

Message 10 of 12
Contributor

Re: Modem is Network MEP Locked for Sierra wireless 754s

imei:***

 

[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Message 11 of 12
Contributor

Re: Modem is Network MEP Locked for Sierra wireless 754s

ماهو الحل من فضلك ؟؟؟؟؟

Message 12 of 12
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