Explore & discover

Helpful Links

Remove one phone from account.

Highlighted
Contributor

Remove one phone from account.

No I just want to cancel that one line. I will keep my phone and data plan. 

2,437 Views
Message 1 of 3
Administrator

Re: Remove one phone from account.

Hello @Pisdoffmad,


Welcome to the Community Forums! I would be more than willing to assist you with your request.


Due to the nature of this issue, I will be reaching out to you via private message. This way, we can discuss such line and account information in a secure setting. You can find the message in your Forum’s Inbox located in the top right-hand corner of your screen.


I hope to hear from you soon.


Jax, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Tags (1)
Message 2 of 3
ACE - Sage
Solution
Accepted by (Former Employee)
Accepted by beckyww
‎06-21-2018 2:13 PM

Re: Remove one phone from account.

(Sigh).  @Pisdoffmad  The only way to cancel a line is

1. Port the number to another carrier (phones only)

2.  Cancel in an ATT company store

3.   Call ATT and cancel.  

  Why that required a private message I cannot imagine.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 3 of 3
Share this topic
Share this topic
Additional Support