Tutor
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9 Messages
Login failure with MyATT App - "Technical Difficulties"
I have been able to log into and manage my account with my iPhone 6 using the myAT&T app until a few days ago. Now I get a white screen with the words "Technical Difficulties" in red letters, and then "We are having technical difficulties, Please try again after some time".
So I've been waiting for a few days, but this hasn't changed. I am able to log into with my home computer, but not with my iPhone or iPad. I cycled power in the iPhone, deleted and reinstalled the App but the behavior is still the same.
Is there really a problem on the ATT side, and I will just have to wait? If so can you estimate how much longer before this App works again?
Princessroisin
Tutor
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4 Messages
7 years ago
I should note that this only started after I updated the app several days ago. It was working fine prior to that.
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troman9
Tutor
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9 Messages
7 years ago
My last update was June 6, but the problem didn't happen for me until about June 20. The version number on the App is 5.3.1. I also had no problems with the app fro over a year prior to this.
I'm hoping they are working on a fix for this.
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hey there @troman9,
I’m sorry to read you’re experiencing issues with the myAT&T app on your iPhone. You definitely came to the right place looking for help. After doing some research on what you described, I was unable to find any current issues impacting the app.
Is the software on your iPhone up to date? This could possibly be responsible for what is happening with your phone. I would also like to look at some further details from my end, so I’ll be sending you a private message. It’ll appear in your Forums Inbox.
@Princessroisin I invite you to send a private message to @ATTMobilityCare. I would like to take a look at your account from my end also, to see if I can locate what is causing this issue.
I look forward to working with you!
Larry, AT&T Community Specialist
(edited)
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Princessroisin
Tutor
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4 Messages
7 years ago
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Princessroisin
Tutor
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4 Messages
7 years ago
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Princessroisin
Tutor
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4 Messages
7 years ago
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troman9
Tutor
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9 Messages
7 years ago
Hi Larry,
iOS was not up to date on my iPhone, so I installed the update and it didn't help. The iOS version is now 10.3.2. My iPad is also up to date and it has the same problem. I will respond to your PM with the information you requested.
Tom
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twerne
Contributor
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1 Message
7 years ago
I am having the same problem on my iPhone and iPad. If you find the solution, please post it. Thanks, twerne@att.net.
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AT&T.jpg
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danieltercero
Contributor
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1 Message
6 years ago
I am having the same problem, what's going on with ATT website, I can't pay my bill and I don't know why are they charging me more and more every months
Technical Difficulties
We are having technical difficulties, Please try again after some time.
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Karentoneyjazzi
Contributor
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3 Messages
6 years ago
I'm having the same issue. Shut the phone down upon it logging back on I reinstalled the app three times. Live chatted with a Rep for 30mins who had no clue what she was doing. Decided to call Tech support only to get no answers. What's the use of the app if it does not work and no one knows why
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