Contributor
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2 Messages
Data Usage Does Not Show Up On My Account
I am unable to check my data usage on my To Go Phone. I have downloaded the app and it does not show the data usage. I have called customer service and they could not figure out the problem. I visited an AT&T store today and the rep agreed that something is wrong with the app. I have also used the website to check my usage and again it doesn't show up. This is what I see, minus my phone #. Nothing happens when I click on "data". History is no help either.
$60 Monthly
Plan Renews On
Dec 27
Current Balance
$5.95
Expires on Feb 21, 2015
Keep your service active - refill by December 26 if needed.
MessagingSee Plan Details / See "Packages" Link
VoiceSee Plan Details / See "Packages" Link
DataSee Plan Details / See "Packages" Link - I am unable to click on this.
Last updated on December 16 at 13:17 PM CST
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This is what I see when I click on account history:
Data and Messaging Usage
SMS Originating
12/16/14 at 12:52:25 PM CST
$0.00
Type
SMS Originating
Nature of Call
Local
Number Called
[Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
greyhoundmom
Contributor
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2 Messages
9 years ago
Well now I have received a message saying that I have used all my data. Really strange since I usualy have a gb left at the end of the month.
I noticed that a few people have commented that they are having the same issue with their data not showing up on their AT&T app when they rate the AT&T app. It is nice to see that it is affecting a few others. I hope someone takes note of it and tries to find a solution. I have tried several avenues without any success. I am so frustrated!
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theghost
Tutor
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9 Messages
9 years ago
I called and was told to not worry because I now had unlimited data. The best thing to do is keept a data counter on your phone and reset it each month when your account renews, that way they can't say you ran out or hit the throttle threshold.
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