Contributor
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1 Message
Making calls to someone that’s traveling—message error
When making a call to my husband’s number, I keep receiving an error message that my call can’t be completed as I don’t have access to the carriers’ network. I’ve added his and my number to have international calling capabilities, so I don’t understand the message. It also tells me to call an 800 number but am not sure that it’s leading me to AT&T customer service since they don’t seem to have my information and don’t feel great about giving it to them since they should have it, and sent me to a non working number for wireless support. Seems pretty off to me...Is there anything I can do to be able to make calls to him? A few days ago when he was in the same location calls and texts were working just fine.
sandblaster
ACE - Expert
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64.7K Messages
5 years ago
No, there is nothing you can do. Your calls to that number should go through regardless of where he is provided his phone is connected to a cellular network. Whatever the problem, it is likely his phone.
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