Contributor
•
1 Message
AT&T doesn't keep their word
Since July I have been talking to them about connection issues. I was given several dates that a 'very degraded tower would be fixed and nothing was done each time. I have spent hours on the phone with them and was sent to the store many times for tests on my phone, etc. & fixed nothing. I was told to go to the store for new sims cards. The store said no, if tech support wants you to have new sims at no charge to test your phone, they can send them to you. I was told since July that when the issue was fixed I would be compensated for my lack if service (no service, dropped calls, unable to download, I can hear them but they can't hear me, etc). After 4 trips to my store in 1 week because I was advised to do so and still got no help I was given a credit of $70 for the inconvenience. Now I'm being told that because of that I'm no longer eligible for credits for the months with little to no service. Also, I was told that since I could drive to town and use my phone I wasn't "technically" bothered with no service so I don't qualify for refunds. I have been a customer for over 20 years. The 2 accounts I'm affiliated with cost almost $700 a month. That's not much on the grand scale but over 20 years, it adds up. I have many, many people who know that I've done everything to fix this issue and are moving when I change my service. If more people open their eyes to at&t's lies, double talk and deceit and leave them, maybe at&t will pay attention.
dspindler
Scholar
•
127 Messages
7 years ago
Best thing for you to do is change providers. I changed to Verizon and my data coverage improved significantly. HOWEVER, I have four phones (wife and kids) and the cost to change all of them was just too much to spend to improve my data coverage. I've just resigned myself to the fact that AT&T sucks in my area, they don't care, and there's nothing I can do about it. I use WIFI at home and in the city or other areas near me, LTE is great. The service is very spotty though. Don't expect them to fix it though. Save yourself the frustration. I complained to customer service and used the Mark the Spot ap hundreds of times over the course of two years. I gave up and filed a complained to the FCC. The Office of the President finally responded with "there is no guarantee of coverage." NS. Don't waste your time.
0
0
ATTHelp
Community Support
•
232K Messages
7 years ago
Good Monday afternoon @Jmburrow!
I am very concerned to hear you have experienced service issues since July. We definitely understand you being upset and angry with us. Please allow me to take a closer look at this matter.
At your convenience, send a private message to @ATTCares. In this message be sure to include your full name, wireless number, time zone, and a good time you can be reached. This way I can investigate the matter further and reach out to you.
Thank you for reaching out via the Community Forums and have a fantastic week.
Anthony, AT&T Community Specialist
0
0