Contributor
•
3 Messages
How do I get AT&T to stop stealing my money after I close auto pay?
I removed the auto pay profile info got an email to confirm it and called in to pay last bill after closing the account. ...AT&T takes unauthorized double payment from old auto pay profile. 2 months later and they are still stealing money from my bank account every month. When I call they "apologize" poorly (hang up on me), refund the money later that week and do it all over again the following month! How do I keep AT&T from stealing my money? Never use AT&T ' S autopay!
Tigereyze209
Professor
•
3.9K Messages
9 years ago
At this point, your best option might be to send a message to customer care and let them deal with it.. they seem pretty good at that. you can reach them by sending a private message to this link:
Rethink Possible
For account specific help, please send a private message to ATTCustomerCare
Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.
by "deal" with it, I meant, help you to resolve the issue. I did not mean, just say hey, help me, and leave it at that. My bad. answered in a hurry.
0
0
Ritaward
Contributor
•
3 Messages
9 years ago
0
0
Tigereyze209
Professor
•
3.9K Messages
9 years ago
You can always send another message, or, if you have the number, you can give them a call back. It's not one way.. and am sure it was not intentional... I talk to the guys at att care semi-regular, and 1, they are pretty good at their job, and 2. they take satifying customers very seriously, but they DO handle a lot of cases, and one can get overlooked once in a while.
Please give them one more chance to make you right.
good luck. And sorry, they dropped the ball on ya.
0
0
Ritaward
Contributor
•
3 Messages
9 years ago
has a "I don't care attitude". Some found my issue too hard and just
dropped the call. Most didn't listen well enough to understand why I was
calling. I think your dreaming, when it comes to this company's quality of
care. I'm hoping the Utility Commissioner can help me.
0
0
Tigereyze209
Professor
•
3.9K Messages
9 years ago
Seriously, you got that from the att care team, or the regular customer service?
If so, I honestly have no idea what else to recomend. I'm sorry.
That is not typical of them. I am stunned.
I honestly have nothing else to say.. you've rendered me speachless. My sincere condolences.
0
0