Scholar
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57 Messages
Updating Credit Card Expiration Date
I attempted to update the expiration date of my credit card that is used for Auto Refill on the Pay as You Go website. There is no option to do this. I called customer service and after spending an extended period of time waiting to speak to someone, I was told (agent overseas) there is no option for this and I would be transferred to another department (in the USA). I explained the same and was told he did not know anything about the website's options but he would change the date. This took several minutes and then I was required to listen to a recorded message with legal disclaimers to agree to before the confirmation would be made for the date change. I have had auto pay for a few years on two phones and have never gone through this inconvenience. Am I missing something here?
Accepted Solution
Official Solution
malik007
Mentor
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76 Messages
13 years ago
From memory the way to do it is add new card re-enter the card number and new expiry date you can then delete the old card.
Its not just att that do it this way.
hth
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wdsnls
Scholar
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57 Messages
13 years ago
I thought about doing as you said but I figured it would not accept the same card number since I was really not adding a new card but just updating the expiration date. I feel they should make it more clear on their website. Thanks for your quick reply and I will do it that way in the future.
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FCP
Contributor
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1 Message
12 years ago
This is really sad. This post was originally made in April. Here it is June. And STILL your web site references (when you dig for it) going to the 'update your expiration date link' . Why do you say the problem is solved. Fix your web site. Why make it difficult for people to pay you! Make it EASY.
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b727md11b777
Contributor
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1 Message
12 years ago
My AT&T
Bill & Payments
Payment Options
Manage Auto Pay
Update Card Expiration Date
These are the steps that worked for me.
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wdsnls
Scholar
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57 Messages
12 years ago
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CommunityIDhaha
Contributor
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1 Message
6 years ago
Whew, it took some digging!
* Make A Payment
* Manage AutoPay
* Payment Method
* Profile and Settings
* Payment Options
* Choose your saved card
* Edit card details
* Change Expiration Date
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MargaretMariger
New Member
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1 Message
1 year ago
Update Card Expiration Date
Margaret F. Mariger
425-419-3064
I want to update the expiration date and security code for my VISA card expires on 3/23.
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ATTHelp
Community Support
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231.5K Messages
1 year ago
Hi there @MargaretMariger, we want to help you update your payment information.
First, we highly recommend you edit your comment to remove your phone number. This is a public forum, and we want to make sure your information is safe and private.
You're able to update your saved payment information online, regardless if you have a postpaid or PREPAID wireless account. If you have a postpaid account, follow these steps to update your contact information:
If you instead have a PREPAID account, then follow these steps to update your payment information:
Please let us know if you need additional assistance by creating a new thread. We mention this as the current thread is almost 12 years old and can be closed at anytime.
Dylan, AT&T Community Specialist
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