Contributor
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2 Messages
Didn't receive unlock code yet..(Been 10 days)
Hello,
I have requested for unlocking my Go Phone as a Non AT&T Customer on Friday, February 25, 2017. Generally it takes 2 business day, but now it has been more than a week (total 6-7 business days) and I didn't receive any unlock code yet. Unlock status page still showing "We are reveiwing your unlock request..."
IMEI Number 861384030383455
Request Date/Time 02-24-2017 16:13:21 PM
Request Number NUL914587792104
Current Status In Progress
I think, I should return the phone now. I have to travel abroad and I needed to use this phone.
Please advise.
Thanks and Regards
ATTHelp
Community Support
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231.6K Messages
7 years ago
Hello @anilthegreat!
Good Afternoon! I apologize regarding the wait you experienced with the unlock status of your device. Recently, our unlock portal was going through a few errors. As of now the portal is doing good and back on track!
I want to thank you for providing your information ahead of time regarding your unlock request. I was able to see your unlock was approved! Please use your IMEI and Request numbers to gain your unlock instructions and code.
Let us know if you need any additional assistance!
Shenoah, AT&T Community Specialist
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anilthegreat
Contributor
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2 Messages
7 years ago
Thankyou very much. I have received the unlock code. I am really a big FAN of AT &T and that's why I was a bit disappointed by the delay.
Anyway, everything is good now. Thanks for the concern.
RegardsAnil
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ATTHelp
Community Support
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231.6K Messages
7 years ago
Hello again @anilthegreat!
You are most welcome! We are always happy to help. I am excited to hear you are a fan and did not allow this delay to change your views.
We are always available if you have any additional concerns or questions. Have a great rest of your week!
Shenoah, AT&T Community Specialist
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