Scholar
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148 Messages
how to make incoming call go to answer machine
I am using Voice for phone - my question is - if I am on a call - and I get the beep that another call is incoming - is there anyway to have it go directly to my answer machine, so that I don't have to get off of the call I am on. Tried to locate a setup for this but I might be missing something.
Thanks for any help!!!!
aviewer
Expert
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10.1K Messages
10 years ago
If you mean the U-verse voice mail system - Yes, it will answer the unanswered call after the set number of rings. I think you have a good point because that number of rings needed is higher when you are on-hook ( so you can get to the phone) - & shorter when on a call (because you are there),
That would make a great feature. In the meantime, set the ring count to the lowest you can stand or that is possible.
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skeeterintexas
ACE - Expert
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27.8K Messages
10 years ago
OK...here's how it works.....
Your answering machine ONLY answers if the phone is actually ringing.
If you are on said phone and you get another call, then your Voice Mail picks up (if you have set it up). As aviewer stated, your machine can't pick up if it doesn't hear the ring.
When you hang up, IF someone left a message on your VM, you'll hear a broken dial tone to indicate that you have a message. Then you press *98 and it will retrieve the message. Follow other prompts to save/erase/etc.
So, to recap: Answering machine ONLY if the phone is ringing. Voice Mail when you are on the other line and don't answer it.
If you have Uverse TV, a notice will appear on your TV screen stating "New Voicemail".
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ginnpr
Scholar
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148 Messages
10 years ago
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skeeterintexas
ACE - Expert
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27.8K Messages
10 years ago
You will have to CANCEL your call waiting to get a busy signal.
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ginnpr
Scholar
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148 Messages
10 years ago
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aviewer
Expert
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10.1K Messages
10 years ago
After a few gazzilion more clicks you can get to the voice mail toggle - https://www.att.com/esupport/article.jsp?sid=KB421180#fbid=WVsAi2pAJw-
You want to turn off the voice mail if you do not use it so that the caller will get a busy on no answer.
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