Setting up "Locate Me" service

I have been trying since Monday (Apr. 6) to set up the "Locate Me" service for my home phone.  Every time I try to turn the service on and enter a forwarding number I get the following message:

"System Alert

We are experiencing technical difficulties, please try again (code 200)"

This has been going on since Monday - always with the same message.  (You've been experiencing "technical difficulties" for 3 days and haven't fixed it yet?)

On Monday I called your support number and talked to a technician about this.  She couldn't figure it out and promised to talk to somebody who knew more about this feature and call me back.  She hasn't called me back yet.

Previously I set this same service up for another phone line and for my cell phone and had no difficulties.  I am tired of calling your 800 number and talking to a machine and being put on hold.

You're charging me $195 a month for this "service" but I can't get any help with this one request. If you can't help me with this I am cancelling my service.  I don't see why I should have to wait days and waste time talking to a machine to fix this one problem.