Tutor
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1 Message
Unmerging Yahoo & AT&T email accounts
It appears my Yahoo email account has been hacked. When I went in to change the password, it told me I had to change it via my merged AT&T account. Well, I haven't had AT&T for a couple of years and never unmerged that account from Yahoo after I left, apparently. When I try to go in with my former AT&T account, I initially get in and it says:
"We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided.
To continue, please select the login button for one of the services below."
I then get sent to the initial login for the AT&T account manager, but I can't login because I haven't been with AT&T for at least a year to 2 years. I'm not sure what to do. I don't want to abandon my Yahoo account because I have too many things associated with it.
I'd appreciate any help you could give me.
mchoey
Contributor
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3 Messages
10 years ago
Having the same exact problem. I can't unmerge the emails because I can't login to my sbcglobal.net email which says is "inactive". Catch 22 and stuck. I have called so many different departments even have been referred to billing where I was waiting for 1 hour to speak with someone only to be told they can't help me without an account number (which I don't have since I cancelled the service 6 years ago!!)
Anybody able to unmerge your yahoo and AT&T emails even if your AT&T email is in the INACTIVE state?!?
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mchoey
Contributor
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3 Messages
10 years ago
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mchoey
Contributor
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3 Messages
10 years ago
Hi -
Was able to get this unlinked by calling this number 877-*** - It is a Uverse department, but they figured it out for me and helped me out - called me back 5 days later to solve it. Awesome.
[Edited to comply with Guidelines]
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sgmorr
Mentor
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77 Messages
10 years ago
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Laugesen
Tutor
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8 Messages
10 years ago
This thread almost helped me. My desire is apparently the opposite of those expressed in this forum: I have had nothing but problems with email since the ATT/Yahoo blunder (oops, I mean merger). The latest and on-going is none of my incoming mail comes to the Inbox. It immediately goes to the trash folder.
Oddly, this does NOT happen in my Windows Live Mail--which I never use but have kept it operating as a safety feature. More than once I was unable to even find an email in my ATT/Ya-crap files, but I could find it in Live Mail.
Oddly, just now, at 2:41 pm, an email DID come in to the Inbox. However, the last previous email one hour earlier exactly, and all previous emails went directly to Trash.
Even more oddly, I note just now that one newer email came in, but bumped the previous one to Trash! What, now my Inbox has room for only one email at a time, if that??
Searching ATT Support, among the pages viewed is one at att.com (NOT .net) instructs "To verify email client settings for AT&T email", to open my email client program, then "click on Help", then "select About" which supposedly then brings up a wndow displaying my current email program name & version. Well, shucks, maybe it does for some folks, but 1) there is NO "help" link visible on my email home page, 2) clicking the settings icon--which of course one must first realize IS the "settings" link, there is indeed a "help" link, but 3) it is NO help, because there ain't no "About" button or link --but there is an "About AT&T" link in the top bar, but that is about ATT the company and all their oh-so-wonderful things ATT does for (or to?) us, and proudlly displays a JD Powers award for "Highest Ranked Customer Service..."! NOT!
I sincerely hope that a CM (COMMUNITY MANAGER) or senior forum monitor out there reads this and responds. My over-riding desire here is to UNMERGE from Yahoo, delete any Yahoo user account they may have for me, as I NEVER use nor will use them, and get back to the simple, ATT only email account I used to have before this Yahoo boondoggle.
Meanwhile, it would be nice to simply have ANY email arrive in my inbox as it should.
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Laugesen
Tutor
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8 Messages
10 years ago
I still want to UNMERGE from Yahoo!
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Laugesen
Tutor
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8 Messages
10 years ago
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Bearabull
Tutor
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6 Messages
10 years ago
If you unmerge your account so it is no longer att(sbcglobal) do you lose all your disposable addresses? I use these big time depending on what I am doing on the web.
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sanpan
Contributor
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1 Message
10 years ago
Uggh, I have been on the phone this whole day trying to get this sorted out. Apparently the sbcglobal.net account merged with my yahoo account is suspended. I have talked to AT&T Digital Services, they transferred me to DSL tech support, they transferred me to dial-up tech support. All gave me the same reply, this is a free account and can not be serviced by us, go to att.com/freememberid.
I am a paying yahoo customer (yahoo small business domain) and even they could not help me. Really all that I want to do is delete my sbcglobal.net account but no one it seems is capable of doing that. All roads lead back to, "You can go to support.att.com/freememberid."
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ATTU-verseCare
Community Support
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6.7K Messages
10 years ago
Hi @sanpan,
We have received your message an look forward to working with you to get this resolved.
-David T
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