AT&T Community Forums

How do I stop getting this stupid email from AT&T?

I copied and pasted this message below that I have been getting from AT&T that doesn't pertain to me for the past month. I called the phone number on the email and the genius that I talked to I told me to sent it to Spam. I spoke someone in Tech Support who was so obviously sitting in India talking to me. She told me that she couldn't see the email and didn't know what I was talking about. I asked her why can't AT&T just stop sending it since it doesn't pertain to me. I asked for a supervisor who never came on the line. Calling the phone number on the email was a huge waste of time!!!!!!!!

Here is that ridiculous email that keeps coming to me that doesn't even pertain to me:

Dear AT&T Internet Services Member,

We have received questions regarding the following error message which is received by customers when they send e-mail using a non-verified e-mail address:

“Unable to send the message. Please verify the e-mail address in your account properties. The server responded: 553 From: address not verified.”

If you have received this error message, you will continue to receive it for emails sent with a non-verified address until you verify your Yahoo! email address or any other non AT&T email addresses (e.g., name@company.com, name@college.com, name@yahoo.com, etc.). Verification instructions are available on the AT&T Help site https://www.att.com/esupport/article.jsp?sid=KB412255. If you have already verified your non AT&T email address and are no longer receiving the 553 error message, please disregard this email.

Thank you for your attention to this matter as we work to improve your Internet service. Our goal continues to be to make you a very satisfied customer. If you are experiencing any issues and would like to speak to a customer support representative, please contact us at 1-877-722-3755.

Sincerely,
AT&T Internet Services

Yahoo! is a registered trademark of Yahoo! Inc.
© 2008 AT&T Intellectual Property. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.

Responses

Tigereyze209

Professor

•

3.9K Messages

9 years ago

That message looks like spam made to look like a real message from att.

I have never heard of them needing to verify e-mail like that.

I'd be careful.

0

BWB8771

Teacher

•

6 Messages

9 years ago

I'm an IT/Sysadmin, and I can tell these emails are indeed legit.. legitmately IDIOTIC, too!

1) stop emailing us already!

2) the URL you provide us is broken!

SMTP header from my last @#$%! email from them

:

X-Apparently-To: [userID]@att.net; Mon, 21 Sep 2015 20:40:52 +0000
Received-SPF: none (domain of email.yahoo-inc.com does not designate permitted sender hosts)
X-YMailISG: 6WrfJKYWLDsUVM86v.FnivPLHLdNgN7N4DfNk2Wwfy.1AgUs
ySEKcLG5P6XoB4HahPGzT4sT6IgaXJl57aoo1_UpD0YpBDx0MvUtQw4xGU8p
Xhq8M2gvn7L6ybXEjpOYMIUQkYQkAxbXBNUrkjM3bjkBBoG3dwcyregUma7f
MnrayUVzwe35W5tFyU8oWaLPjkm3rSv0X0kGs3E2YS04ZoPd1ekiW9eOAYml
QJK6J85rkhXujIXcP2PRXFszMvLhNbHnT_8ClVgfNttXsiIAPOMUirHV3DLL
mtZGpDWgUYbmplh0TkvLsXEP3LgL1UgbDF3uvVUXahKujMM9k12bHdgm23YH
eKNBf0t3xzZxbXL_clqLgrE89g3BO.FNSU3PkN7U2eby046At97q11FaKZoi
tadizeyVfEGLvhm9HQQlO9OLbuerTRJqpwDJ0ypuQ7h4bG5c9CeSZgBpvPsL
DiJrCybGdiBudI16nJH2gD9doqgboPq9S1.uWACLiACCsPQsWZpFD3YBKjSu
ynVo5.HY8mrmf6uFTR7z4woKeGWYEh1RyU85OONVdplvIVc67_LiYw2_XjYZ
KA1RFw23T6bVD2Wzlx72Bwj.e3oAaZvQhefDjYy.MBqK2h2ZqoOEuT3AWAlX
UM24M5evRGNaX6RSNTkFrEYZ7nDxC66_nHXJwB6m0RrCZ6XsA5h.RmtzXTqT
Tpkrc9ppRYL7hiX6BbUXJat9vR.KsRx.vI.7kW8bY7MCo7vobgyDRhG.KrC_
hGoKStnUaNxDKPjYwpn1QfdTqUf57p3Amx3nK2N42hBBan6kt07CgjWq_Yth
cqWGbxCvKj6WCJtrcgqljtrLtQajVPyHpgx6YrNwVPMX56wcOc_EkAl0mwuR
cMT9LaACofENbLP5lcciZkuqJ779QZZyaDBzeVw.942b3g6..Zg7ZMmsOSQP
Pl7i1mZ5NEA0lABBcnT_gLmfimhA9zbsWFNyEpHSxTiHfrrKwyN4_c3kVILt
iHMCzHgtHUwhTodqHOnxirMwrhlcnlp4cu5A4yxcZMR9TWdLRfgs2n0_Fsw.
cJxgBwsMcsBl8Odev5Q4KFbmHgSPO4_PxBH8noOmy3FzLJeykLMJCPOVuEHg
CP5yTDMH_LzDdMRhvHfBWTXf9qK7Sd_r7uHeZ.Iau4uJk7Ejzl69gVec0JEJ
l0AsbW.GHOsY0zltPdItQjLNG.0Cfng5jIhPjvREJyJBHsLUl_yBHg.JZFeO
DS2Ueb0E1wzdEXRlmA9F9GbUVFXjv8PwjoUHES__6GRwcaggysd2kPSqXYRz
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jDfzZGDCCkSfezvjgpqVV3rK
X-Originating-IP: [216.39.63.102]
Authentication-Results: mta1063.sbc.mail.bf1.yahoo.com from=email.yahoo-inc.com; domainkeys=neutral (no sig); from=email.yahoo-inc.com; dkim=pass (ok)
Received: from 12.102.248.82 (EHLO sccwmxc02.att.net) (12.102.248.82)
by mta1063.sbc.mail.bf1.yahoo.com with SMTP; Mon, 21 Sep 2015 20:40:51 +0000
Received: from nm14-vm4.access.bullet.mail.gq1.yahoo.com ([216.39.63.102])
by att.net (sccwmxc02) with SMTP
id <20150921204051s0200plj11e>; Mon, 21 Sep 2015 20:40:51 +0000
X-Originating-IP: [216.39.63.102]
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=email.yahoo-inc.com; s=yibm; t=1442868050; bh=PgrW5v+TPx+l+kTuO/1jRkVAJgLFRTZ2d0ionjG5dw8=; h=Date:From:Subject:To:From:Subject; b=r8ko5G2H1v+H/N4dyX3T6bXZ1kG0fecg0HTnZ9Zf50I2kzWIs14B4hei/o8OTZ1YSJf6fPItHJyJDelyyPoAzDJqiTO5lA/KDAywtlauRlG3g/m33X8LFffQTGMtGRMvaVKbcDSU/zT4E5HlVMVdWA0ZZFxhFs0ArX2hnfRjX2E=
Received: from [216.39.60.168] by nm14.access.bullet.mail.gq1.yahoo.com with NNFMP; 21 Sep 2015 20:40:50 -0000
Received: from [67.195.22.119] by tm4.access.bullet.mail.gq1.yahoo.com with NNFMP; 21 Sep 2015 20:40:50 -0000
Received: from [127.0.0.1] by smtp114.sbc.mail.gq1.yahoo.com with NNFMP; 21 Sep 2015 20:40:50 -0000
X-Yahoo-Newman-Id: 459392.2877.bm@smtp114.sbc.mail.gq1.yahoo.com
Message-ID: <459392.2877.bm@smtp114.sbc.mail.gq1.yahoo.com>
Date: Mon, 21 Sep 2015 13:40:50 -0700 (PDT)
From: "AT&T Powered by Yahoo!"
Reply To: "AT&T Powered by Yahoo!"
Subject:Important: Verification Required - Action Needed
Content-Type: text/html
To: [userID]@att.net

0

HarrySamuel

Contributor

•

1 Message

8 years ago

Wish AT&T had a current email with a valid link. I just added my att email to outlook and it gets my mail, but will not send because of this error. My guess since I do not use my att email to send email, this is an old problem that I never picked up on, and currently can not figure out what AT&T wants me to verify. Does not matter much, as I do not really send from this account. As long as I can receive its all good.

Hope AT&T fix this, but doubt they now the problem, and doubt they read these posts.

0

lem3

Guru

•

498 Messages

8 years ago

If you want to use the ATT outgoing servers to send emails "From" an address other than your att one, ATT wants to ensure you actually own that address. Thus the "verification" process. The problem is that the process changes about every 15 months and I've had intermittent success in getting it to work.

I think this is current:

From webmail, click the gear, select Settings.
Select Writing email
Enter the address you would like to use in the "Add send-only address" space, click Verify.
Something will happen. They used to send an email to that address with a link you needed to click for verification. Whatever they ask, do it.
At some point in time after verification that address will appear in the Default Sending Address dropdown.

If successful, the nag emails will stop and your outgoing messages will be delivered.

0

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