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devincastellano's profile

Tutor

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6 Messages

Tuesday, January 12th, 2016 2:26 AM

iPhone Unlock

So, I recently bought an iPhone from somebody on craigslist. I was told it was a T-Mobile iPhone, turns out it was AT&T. I saw that I don't have to be a previous or current user to unlock my iPhone, but the problem is that the site says that it's having technical errors and to contact AT&T technical support but they've told me everything should be working online. Can someone help me with this? My clients are having trouble reaching me and I just want to be able to use my phone.

Accepted Solution

Official Solution

Professor

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1.7K Messages

8 years ago

Try the unlock request using a different email address.

ACE - Sage

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117.3K Messages

8 years ago

If the unlock portal isn't working, you can message @ATTMobilityCare let them know you had problems and ask for help 

 

Tutor

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6 Messages

8 years ago

Sweet, thanks! I'll do that right now.

Tutor

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6 Messages

8 years ago

Bump since this problem has yet to have been resolved and I've recieved no help from customer service.

Tutor

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6 Messages

8 years ago

As ridiculous as it sounds, it worked. Thanks! Looks like it doesn't accept gmail accounts for some reason.

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