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Re: iOS 12 Wifi calling stopped working

Master

iOS 12 Wifi calling stopped working

Upon upgrade to iOS 12 today WIFI calling no longer works.  I checked all the settings and it's configured correctly.  It worked perfectly prior to the upgrade.   The upgrade installed new carrier settings 33.1.   Any tips or is this a bug?

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Message 1 of 57
ACE - Expert

Re: iOS 12 Wifi calling stopped working

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 57
Master

Re: iOS 12 Wifi calling stopped working

That post is about WIFI not working.  My issue is that phone calls over WIFI i.e. WIFI calling no longer activates. 

Message 3 of 57
Tutor

Re: iOS 12 Wifi calling stopped working

Same here - lost wi-fi calling, even though it says it's enabled in Settings and the nice people at AT&T say my account is provisioned correctly.

 

Hoping someone has a fix soon.   This is a great feature I use every day due to poor coverage at my home.

Message 4 of 57
ACE - Expert

Re: iOS 12 Wifi calling stopped working

@DWC1 The last post in the thread was about WiFi calling: “Apple update iOS 12.0 also caused att Wifi  to stop working. Ignoring and restarting Wifi network,as suggested, worked.” He said “att WiFi” which means WiFi calling.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 57
Master

Re: iOS 12 Wifi calling stopped working

I tried that but it sadly does not fix the problem.   WIFI calling seem to be disabled by the update to iOS 12

Message 6 of 57
Contributor

Re: iOS 12 Wifi calling stopped working

Had the same issue with iOS 12 and WiFi calling this morning. Reset network settings then connected to my home WiFi again. After about a minute, AT&T WI-Fi appeared in the status bar again. 

Message 7 of 57
Tutor

Re: iOS 12 Wifi calling stopped working

I tried that (twice) and unfortunately the only thing left I have not done is restore my iPhone to factory settings and restore it.    Would love to not waste 1/2 my day doing that unless I know for certain that will fix it.

Message 8 of 57
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Tutor

Re: iOS 12 Wifi calling stopped working

I have the same issue. I contacted AT&T and they hadn't heard of the problem yet! Not sure what to do but I suspect it's an AT&T "problem" not an Apple problem.  If you do a full restore and use a backup in the cloud that you have, won't the problem just return?

Message 9 of 57

Re: iOS 12 Wifi calling stopped working

I have the same problem. I’ve tried everything (including resetting network settings). Still not working. 

Called both at&t and apple care. We looked at every setup and every steps to try...still jot working. 

APple care rep indicated it is a known issue and hoping it would get resolved ‘automatically’. 

This is no good. I am dependent on wifi calling....I don’t get at&t coverage at home. 

Message 10 of 57

Re: iOS 12 Wifi calling stopped working

I have the same problem. I’ve tried everything (including resetting network settings). Still not working. 

Called both at&t and apple care. We looked at every setup and every steps to try...still jot working. 

APple care rep indicated it is a known issue and hoping it would get resolved ‘automatically’. 

This is no good. I am dependent on wifi calling....I don’t get at&t coverage at home. 

Message 11 of 57
Teacher

Re: iOS 12 Wifi calling stopped working

I am having same problem on my 7plus and on my wife iphone x after upgrading to ios 12 wifi calling is not working.

Message 12 of 57
Contributor

Re: iOS 12 Wifi calling stopped working

I turned WiFi calling off then in again, plus updated my E911 address, and it works. 

Message 13 of 57
Master

Re: iOS 12 Wifi calling stopped working

Tried all of that and no luck for me.  There definitely seems to be a bug in iOS.   It should not have killed wifi calling like this.

Message 14 of 57
ACE - Expert

Re: iOS 12 Wifi calling stopped working

I think I will hold off on upgrading to iOS 12. @DWC1 What I would try next is set the phone back to factory settings and see if you can activate WiFi calling before restoring the backup.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 15 of 57
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