Tutor
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16 Messages
When using AllAccess Hotspot for internet on PC I constantly get disconnected from AT&T service.
I have a Samsung-SM-T337A, using Android 5.1.1. I have used the mobile hotspot feature, AllAcess, for connecting my PC at home to the internet using a NetGear USB wireless adapter. Recently the hotspot internet connection keeps disconnecting and reconnecting, being very unstable, not to say frustrating. I have tried using IE, Edge, and Chrome and all programs experience the same problem. How do I get consistent internet connections using the mobile hotspot feature.
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @Rocketbud,
Thank you for reaching out on the Community Forums. I can understand how imperative it is to have a reliable connection. I would be happy to help.
First please power off all devices, wait about 30 seconds and reboot. Many times the device just needs a quick refresh. On the Tab please power it off by holding the power button for approximately 10 seconds.
If you continue to run into issues, please use our Troubleshoot & Resolve Tool. Make sure the device is selected and choose Hotspot for the issue. Please run through all the troubleshooting requests.
I hope this information helps! Please have an excellent weekend!
Jessica, AT&T Community Specialist
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donbudnick
Contributor
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5 Messages
2 years ago
That is no help at all. Thee att all access app is the problem. It also does not track connected devices as well as turning off the access point feature.
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ATTHelp
Community Support
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231.5K Messages
2 years ago
Hello @donbudnick. We are here to help with your concerns.
If you are seeking assistance, we do recommend making a new thread as you are commenting on a 5-year-old post, that way we can make sure you get the help you need as older post may get deleted. We do not want to miss a response!
Also, if you could please provide additional information on what you are experiencing, so we can provide the best solution!
We do look forward to your response.
Clarissa, AT&T Community Specialist
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donbudnick
Contributor
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5 Messages
2 years ago
Is this a joke?
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ATTHelp
Community Support
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231.5K Messages
2 years ago
Hello, @donbudnick! We want to help with your concerns!
So we can provide you the most accurate information, on a new thread can you please let us know more about what you are experiencing with your connections? Include if it is your hotspot connection or any apps that may not be connecting. If it is an app, please let us know which one, that way we can provide the most accurate troubleshooting steps.
We look forward to your response, and will happily be ready to answer any questions you may have.
Thank you for reaching out to the AT&T Community Forums!
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