Contributor
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1 Message
Text messages are invisible
Samsung galaxy 7 active my text messages are invisible for everyone but me if I go to contacts in messages they are all invisible if I touch one it becomes bright enough to read for a second. Its weird I don't know what I did when I whent through and changed a couple things plus a did an upgrade to. Any help would be appreciated
ATTHelp
Community Support
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231.8K Messages
6 years ago
Hello @PER527,
Welcome, and thank you for bringing this to our attention via the Community Forums! This is a very odd issue, but I can definitely take a look into it.
Have you heard of our Troubleshoot & Resolve Tool? If not, I highly recommend trying it! Once open, choose your device and select Messaging under Service/network issues. Answer all the questions as accurately as possible to receive the best resolution.
Resetting network settings is also a great way to troubleshoot network related issues. You can do this by going to Settings > Backup & Reset > Reset Network Settings; ensure you restart the device after doing this. You might need to re-enter your Wi-Fi password to reconnect to your wireless network.
You can also try turning off Advanced Messaging to see if it helps; to do this go to Messages app > Menu > Settings > Advanced Messaging > Off. Restart the device then test to see if it works.
If you need any more assistance after completing this, please let us know!
Jax, AT&T Community Specialist
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