Contributor
•
1 Message
troubles traveling abroad
I am an american customer traveling in south korea. I purchased the day pass through sms and texting works fine but I am unable to use my data. I also cannot log into my AT&T on the app or on a computer to try to troubleshoot
ATTHelp
Community Support
•
232K Messages
7 years ago
I hope you are enjoying your trip in South Korea! When it comes to traveling, I know how essential it is to be able to access data. You have come to the right place for help! It is my absolute pleasure to provide you with the best support.
It looks like you are able to send messages through SMS! This is definitely a good sign your service is working properly. In most cases your data is not working, we advise you to confirm your International/Data roaming is turned on. We have a great Device Support tool, which provides step by step instructions on finding this feature within your phone.
To make sure everything looks right, I am reaching out via private message to your Forum’s Inbox. This way, if anything is preventing you from accessing your data while international roaming we can take care of it right away.
I look forward to speaking with you. Have a wonderful rest of your day!
Vanessa, AT&T Community Specialist
0
0