Tutor
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5 Messages
my phone is adding an extra 1 before phone numbers on text messages
hi i need help with fixing my phone. this problem started today. when some one textes me its comes up with the area code and the 7 didget phone number but it doesnt look like this +1 5** *******. it comes up as +115*********. i try and text to the number but it wont let me so i have to go to my old messages with the person in order to send them a text message. please help this is very frustrating.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
jepp17
Contributor
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1 Message
8 years ago
Same issue. Anyone not in my address book gets a +1 in front of the number when they call. This is an AT&T issue, from what I understand. My iphone is set correctly, verified by Apple last night. And I didn't change any settings anyway.
This happened once before a couple of years ago, not sure what AT&T did, but they resolved the issue then. Now it's back. I spent an hour on the phone last night, and no resolution. They blamed Apple, and transferred me to them.
It's not Apple. So this ticket is still open.
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N5275Q
Contributor
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1 Message
8 years ago
I just transferred over to AT&T from Verizon, I have the same issue. Strangely, I cleared the "1" from my contacts around 8:30 am, and they worked find fro sending MMS messages; just after noon on the same day, they all revered back to having the +1 in front of the number, but just when text/MMS messaging, so editing the contact record no longer had any impact on the testing number (+1).
The fact that this has been going on for a while, and AT&T's ridiculous "fix" (delete your conversations and start over) is not acceptable, especially since this thing seems to come and go at any time.
Verizon, I'm coming home baby!
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jimneda
Tutor
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4 Messages
8 years ago
I tried the fix described under "resolved", did not work. My problem started when I got an automatic update to my Android software. Resolution: switched to google messenger as my default messaging app
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marshamalinda
Contributor
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1 Message
8 years ago
My phone was adding a +1 to short codes which wouldn't let them send. I called AT&T and they had to deregister my device and add it back to fix the problem.
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kg1012
Contributor
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1 Message
8 years ago
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UTAH_St_George
Contributor
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1 Message
8 years ago
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Michael53
Contributor
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2 Messages
7 years ago
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Tired0Hacks
Contributor
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1 Message
7 years ago
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margdavid1
Voyager
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3 Messages
7 years ago
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margdavid1
Voyager
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3 Messages
7 years ago
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