HomeBase not updating

Hello @m1aman11 !

I am so sorry that your AT&T Home Base online has not updated! I understand this must be very frustrating, as checking your usage is a huge help in tracking your data limit!

Have you tried clearing the cache of your browser or trying a new browser? I noticed you mentioned that you have not changed any settings regarding cookies or pop ups. Your browser may be saving your login information and data for your Home Base. You can check out this third party website for information regarding clearing the cache for different browsers.

Let us know how this works for you! Have a great day! 

DiegoR Community Specialist

I have always used Firefox with no problems till lately. So I tried using Opera and I have the same problem. Cache is not an issue.

I just tried it with my android tablet via my Homebase wifi. I get the same message using Firefox again and now Chrome. I doubt the issue is on my end unless it is the Homebase unit itself. I need help with this. It won't  be funny if I  go over my data limit.

Is ATT going to help clear up this issue?  I have logged in from 4 devices now and have used 3 different browsers. Same problem on all of them.

Oky guys thanks for nothing. Great support here. I guess I'll call directly so I can get cut off time and time again then put on hold for a specialist who will never appear.

Hello there @m1aman11!

Thanks for the update, I’m sorry for the frustration you’ve had to contend with on this issue! Accurate reporting is very important for keeping your usage under control!

Have you tried checking the usage via any other platforms? It seems like you’re checking it from the homebase settings, which is great, but you can also view it online at att.com/myatt under your wireless account. Alternatively, you can view it by using our myAT&T application on your phone and logging there.

If it’s frozen everywhere you might try resetting the device entirely. You can do this by going to settings on the homebase settings page, then Advanced > Device Reset > Reset > Yes.

Let us know how this goes for you! Until then, have a great day!

Kevin, AT&T Community Specialist

Thanks for responding Kevin. I am able to successully check my data usage online via the ATT web site. But a customer service rep told me that the data there is not as current as the Homebase data. She said the homebase data is what I should go by since it is the most accurate. I will reset my homebase unit again. Can't hurt anything. Will let you know what happens.