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3 Messages
Thursday, May 9th, 2019 2:57 AM
Why does my new iPhone XR keep crashing?
Why does my new iPhone XR keep crashing and restarting itself randomly
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3 years ago
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Accepted Solution
Official Solution
ATTHelp
Community Support
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232K Messages
5 years ago
Hello @DakotaBurket
This is very unusual behavior indeed. Apple New device carry a warranty from Apple of 1 year after purchase date, and 90 days telephone technical support covering Apple hardware and Software. Reach out to Apple 800-692-7753 to discuss your replacement options. Thank you!
Kenneth, AT&T Community Specialist
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ATTHelp
Community Support
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232K Messages
5 years ago
Hi @DakotaBurket,
We'd love to help you with this issue! How long have you been experiencing this issue? Is your device up to date with the latest software? How often is your device restarting itself? Are you performing a specific function when it happens?
You can use our Troubleshoot & Resolve tool for basic troubleshooting. Select your device to begin. Next, you can select Power and battery beneath Device/software issues. Follow the instructions, and see if this helps you. We look forward to hearing back from you!
Collin, AT&T Community Specialist
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DakotaBurket
Contributor
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3 Messages
5 years ago
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DakotaBurket
Contributor
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3 Messages
5 years ago
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dwill05
ACE - Master
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10.6K Messages
5 years ago
AT&T doesn’t provide warranty service or repair iPhones. You can try taking it to them, but very likely they will just tell you to contact Apple.
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ATTHelp
Community Support
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232K Messages
5 years ago
You're welcome @DakotaBurket. Please let us know if there's anything else we can assist you with. Thank you!
Kenneth, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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117.5K Messages
5 years ago
As already mentioned, Apple covers warranty directly. A trip to At&t is wasted as they cannot service your phone.
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