Former Community Manager
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10.4K Messages
How to unlock an Iphone
How can I get my iPhone unlocked?
How long does this process take?
What are the requirements?
These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help!
Thank you,
Dmitriy
Rethink Possible
Did a post have an answer that worked for you? Help other users by marking helpful posts as an "Accepted Answer". And don't forget to leave a Like!
obladi
Tutor
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4 Messages
9 years ago
I have an iPhone 5 which is with AT&T without commitment. I requested unlock to AT&T and received the following message:
Thank you for contacting AT&T about unlocking your mobile device.
Congratulations! Here are your unlock instructions:
For iOS 7 or later devices, please turn off Find My iPhone before unlocking your device.
1. Open iTunes on your Mac or PC and verify that you have Internet connectivity.
2. Ensure the original SIM card that came with this device is inserted in your iPhone.
3. Connect your iPhone using the dock connector to USB cable that came with your iPhone.
4. Backup and restore your iPhone using iTunes. For information on backup and restore, please visit http://support.apple.com/kb/HT1414.
5. After restoring, your iPhone will be unlocked.
I followed the steps and inserted a SIM card from another country. It says "SIM Not Valid". What should I do? I have requested unlocking a year ago and found unlocking is not smooth, so requested unlocking yesterday once again and received the above message again. Should I request it one more time by calling them or so?
For my iPhone 5s, unlocking was successful. So, I guess I understood the steps correctly.
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formerlyknownas
ACE - Sage
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117.3K Messages
9 years ago
both ATT and Apple and you have the correct IMEI number it would unlock.
So I have to wonder if your phone is not recorded correct.
Before you go off on a quest. Try unlocking the alternate way with a
foreign SIM card installed.
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obladi
Tutor
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4 Messages
9 years ago
Could you tell me what you meant by "the alternate way with a foreign SIM card installed"?
Thanks!!
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gavin23
Contributor
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1 Message
9 years ago
I has my iPhone 5 and got it unlocked after I finished my 2 year plan with ATT. I didn't realise that after putting my sim card back in my phone a while later that it locks the phone back to ATT. Does anyone know if they will unlock it again?
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Edward7114
Contributor
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1 Message
9 years ago
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kdfederer
ACE - Expert
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13.1K Messages
9 years ago
All phone unlocks must go through the unlock portal.
www.att.com/deviceunlock
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deathlordcutt
Voyager
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2 Messages
9 years ago
hello, I just did an unlock request for my iphone 5 and i got the instructions to my email. the thing is mi iphone isnt getting unlocked, it says that the server is temporaly unavailable, and i´ve been trying for hours, so my doubt is , is it necessary to have the iphone updated? because i still have ios 7.1.2
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svj123
Contributor
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1 Message
9 years ago
I have an old ATT iPhoe 3 which I had reset and I am trying to activate and unlock the phone. The problem is that it will not activate without an active SIM - what is the best way to activate and unlock?
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_nguyen
Contributor
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1 Message
9 years ago
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formerlyknownas
ACE - Sage
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117.3K Messages
9 years ago
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