Contributor
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2 Messages
iPhone 7 Order Confirmation and Status
was able to pre-order with no problem.. then after a few minutes got an email that order was not processed. but its says that its still pending ... did anyone get this confirmation email?
Accepted Solution
Official Solution
ATTMobilityCare
Community Support
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15.2K Messages
7 years ago
Hello Community,
Although the iPhone 7 launch event is behind us, we still receive a lot of views on this thread and subsequent calls into our centers. For anyone that has questions about their order for any of our products, you can find all the info you need at our Order Status website.
All you will need to do is login and you'll have all of your information at your fingertips. Or, if you have general questions about the process and guideliness, you can view our Order Tracking FAQ site as well.
If you are having an issue with your order, you can also always send us a Private Message for more assistance.
Thanks
Tim, AT&T Community Specialist
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ECSimmons1204
Tutor
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13 Messages
8 years ago
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ECSimmons1204
Tutor
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13 Messages
8 years ago
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ReaganXX
Contributor
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1 Message
8 years ago
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fixxer406
Tutor
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6 Messages
8 years ago
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
8 years ago
Hello @bimmergirl
I'm very sorry you're getting some confusing information. Our team will be happy to check your order status for you as soon as possible, there might have just been a glitch with the confirmation email. I have created and escalated a case for you and one of our specialists will be contacting you shortly to assist. In a meantime, please feel free to send me a private message or post here if you have any other questions.
Thank you,
Dmitriy
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eLDuRo212
Tutor
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11 Messages
8 years ago
That is strange my order went through without problems contact support to see what is going on
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abperry729
Tutor
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4 Messages
8 years ago
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
8 years ago
Hi @abperry729
Thank you for posting. We'll be happy to check on it for you and if there is an issue, our team will correct it, please don't worry. Please send us a private message by clicking here (you will need to log back into the Forums, please don't reply to a forums notification email this post generates). Please include your full name, phone number, account number and the best time you can be reached.
Please let me know if you have any questions.
Thank you,
Dmitriy
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abperry729
Tutor
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4 Messages
8 years ago
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