defective Apple iphone sent by ATT ASSURANCE CLAIM 90 DAYS AGO.

Question

I received an Apple iphone from the Assurance claim due to broken glass.

The new iphone lasted about three months before it began to act strangely and erraticly.

I went to the local ATT store and was told that the iphone was defective and I would have to take to the Apple Store.

I WENT TO THE APPLE STORE.

Was told at the Genius Bar that the iphone was defective and under warranty (Greying out, mother board issues) but the since it was a new iphone provided by Assurance that I would have to call ATT and make a warranty claim. I did so and talked to Andrion.

I hope I have done all required.

I await a new iphone. 03/28/2018

We'll see.

ATTHelp · Answer

Hello @mayalonso,I can certainly understand your desire to have your order error confirmed. I would be more than happy to take a look into this! I have just reached out to your over private message to retrieve more information about this case. Please be on the look out! This way we can work together to match everything!I look forward to your response. Have a wonderful day! James, AT&T Community Specialist