How to unlock an Iphone

Thanks @ML0815!

Yes, I am the original owner of the iPhone 5S.  I paid off the 2-year service agreement and then gave it to my dad to use when I upgraded iPhones.

Any help you could provided would be very much appreciated!

Hello @12phan

Thank you for answering. That helps me realign the focus of the situation.

The error message you posted, reads:

"We're unable to process your request because the device is currently active on another AT&T customer's account."

H2O Wireless (formerly O2 Wireless [...]) is a United States-based prepaid GSM phone and Internet service [...] [operated by] Locus Telecommunications [...] via AT&T's network. Source

As requirement for ALL requests, the Device Unlock Portal specify the device must:

"Not currently be active on a different AT&T customer's account.

You may be that "different AT&T customer" who has the device activated on his account, unknowingly making it ineligible.

To resolve that, you may need to do one of the following:

1) Cancel your account, in order to disassociate the device from an AT&T account [which will make you loose your mobile phone number, if you wanted to port it to the next carrier].

2) Temporarily activate a different device on the account, in order to bump your device from being associated to that account.

@12phan

What @ML0815 wrote is weird, but true.  Even switching lines on a shared account will give this error.  

I bought out my contract 1.5 yrs ago because there is no ATT coverage where i moved to. I had 3 phones on my contract 2 of the phones I got unlock codes for but the 3rd one ATT keeps telling me i can't unlock it due to I just upgraded my phone. That was 2 yrs ago. How do i contact ATT to get them to unlock my phone?

Is the 3rd device a prepaid one, that was used < 6 months? 

Part of the Go Phone contract is that it must be used for that duration, before the device is unlocked.

Other than that, if you meet the requirements, I've had good luck using chat to get this sort of stuff resolved, given that it's easy to paste in values, such as IMEIs, PUK status#'s, and the like.

Thanks @ML0815 and @lizdance40 for your thoughts.

@ML0815, I actually just activated a new device on the account yesterday.  I tried unlocking the device again and received the same denial message.  I may be switching carriers soon so will try your other method.

A strange complication is that I tried unlocking two devices recently: iPhone 4s and iPhone 5s.  I am the original owners of both devices, they are still in my possession, and I gave to family members to use on the H20 network.  The iPhone 4s unlock was approved, but the iPhone 5s unlock is repeatedly denied.  Both have been associated with my account over the years, but I have activated other devices since then.  It's strange to me that the 4s was approved but the 5s was denied.

Hello,

I am an ATT Business customer. I have already tried to request unlock deveral times in last couple of weeks. Each time it gets rejected with message

"We're unable to approve your request because the account holder information provided doesn't match our records."

This is a corporate account and I am authorized user. Phone was out of contract 6 mnths back and upgrade eligible since March 2016.

I have called cutomer care many times and each time I am asked to resubmit the unlock request as all account informatio I provide them seems to match !!

Not sure how to end this.

I am begining to question each input in the request.

Who should be account holder? Myself or the company. I believe it should be me as it askes for first and last name separately and there is separate input for Billing account name. (Which is company name)

How do I verify if I am providing the right security code? If I have forgotten it, How do I change it?

Should the email be business email, or any email to receive unlock confirmation?

Thanks

@manishee

What is on the bill?  If the bill is in your name, you are the account holder.  If the bill is written in the name "Acme something Corp, LLC, INC " then the business is the account holder.  

Thanks, I waited 48 hours and the unlock still does not work.

I don't understand why this device would still be associated with my account (it is two devices ago), while another device (three devices ago) was approved.  

@ATTMobilityCare, can you please help me?