For the mom who gives us everything - Mother's Day gifts that connects us.
The new iPad Pro & iPad Air!
iphoneguy86's profile

Mentor

 • 

96 Messages

Tuesday, September 17th, 2019 5:40 AM

AT&T Cancel Preparing for Shipment

Is there any part of the process when you order a device online when the order is considered good like there’s not a way or a reason AT&T would cancel it? Like last year I unfortunately had a pre-order for a new iPhone cancelled repeatedly a bunch of times for an wierd reason about verifying my identity. So as of right now I placed a pre-orders on Friday morning for the new iPhones-1 was an upgrade and add a line for a new Watch and the second order was an add a line with an Apple Watch and it seems like the whole order was marked as “In Progress” for a while and now all items except for 1 are marked as “Preparing for Shipment”. I don’t have the option to cancel them anymore so am I good here or is there anything that could go wrong at this point? Thank you. 

Accepted Solution

Official Solution

ACE - Master

 • 

10.6K Messages

5 years ago

If AT&T suspects fraudulent activity, I’d imagine they could cancel the order at any time up until actual shipping.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.