Contributor
•
1 Message
network mode
i am having trouble with receiving mms messages. i noticed that my network mode is listed as global. could this be causing my problem. the drop down screen for this has options such as LTE/CDMA. CDMA W/O EVDO OR WITH EVDO GSM ONLY ECT Can someone help me to see if this is causing my problem. all my apns are correct as i have spoke with technical support several times
ATTHelp
Community Support
•
232K Messages
6 years ago
Hello @jlgeorge!
We appreciate you reaching out to us on the Community Forums regarding your MMS concerns. I am happy to help!
Our Troubleshoot & Resolve Tool is a great resource we have which will walk you through step by step instructions with device or network issues you may run into. For a more personal experience, please login using your myAT&T credentials. Just select the device you are using, and under Service/ network issues, click on Messaging. Please follow the prompts thereafter.
If you need assistance after using our troubleshooting tool, please send us a private message to @ATTCares with your full name and account details and we will be happy to take a closer look.
Have a great day!
Jenn, AT&T Community Specialist
0
0