Tutor
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1 Message
Unfortunately, Direct pen input has stopped working error message--SAMSUNG Note 3
Last night, I was very upset when I called AT&T tech support and 2 different agents did not have a solution for the error message that kept popping up on my 2 day old Samsung Note 3. I was told to take it to the AT&T store and have a reset or get a new phone. I was highly disappointed at that suggestion. In my 7 plus years with AT&T I have never been sent away from tech support without a solution. One of the agents that I spoke to connected me with Samsung...they did not have a clue. I was highly disappointed but after a few tries and internet searches I found the solution:
Go to Settings, Application Manager, Scroll across to "Turned Off", MyScript Resource Manager, click turn it back on (MyScript Resource Manager, that is).
I am still quite disappointed that there was no solution from AT&T Tech support NOR Samsung. I was about to return to the iPhone.
ms_unicorn
Former Employee
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4.9K Messages
10 years ago
Hello, IJones!
Thanks for posting. I'm sorry to hear about your recent experience calling our Tech Support department. I'm glad that you ultimately found a solution. Hopefully, others will find your post helpful!
Please let me know if you have any other questions or concerns!
-Mariana
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cmixon25
Contributor
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1 Message
10 years ago
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elove677
Contributor
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1 Message
10 years ago
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tracydnwill
Contributor
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1 Message
8 years ago
Thank you so much for your solution. That error was making my phone unusable! You saved the day for me.
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