Contributor
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1 Message
Ran latest update now phone (S6 Edge Plus) doesn't work
I ran the latest software update which said it was successful. Now my phone (S6 Edge Plus) just keeps restarting and nothing works.
Contributor
•
1 Message
I ran the latest software update which said it was successful. Now my phone (S6 Edge Plus) just keeps restarting and nothing works.
ATTHelp
Community Support
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231.5K Messages
6 years ago
Howdy @Bless77!
Thanks for contacting us with your concern. We can look into a couple things, which might assist.
Have you tried a hard reset of your device? I’d like to share this link which can help troubleshoot such issues. It is also helpful for any questions concerning your Galaxy S6 Edge +.
It is possible there was an interruption in the update installation and this has caused the glitch. If you're still unable to get this resolved, I would contact Samsung Support directly concerning a fix for this update.
Heidi, AT&T Community Specialist
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