Helpful Links

Issues with Galaxy S4 update to 4.3

Contributor

Issues with Galaxy S4 update to 4.3

I have an i337, not rooted, running the OTA update of Android to JB 4.3. The update came OTA yesterday and since then I have not been able to use my back nor menu key. They are not lighting up and do nothing when touched in any screen. I know that the original release of 4.3 was halted due to issues, but this update came after the fix and redeployment. Is anyone else having similar problems? Has anyone heard of a fix for this that doesn't involve flashing back to previous version?

9,172 Views
Message 1 of 6
Highlighted

Re: Issues with Galaxy S4 update to 4.3

I don't have that issue but I am experiencing;

Screen not rotating, proximity sensing not working, forced to look up each contact to send a text (when before it would auto search if I typed the first letter of the persons name), tilt sensing ability gone (for games or scrolling), and some other stuff. Are we supposed to back up all of our data and reset our phones? Then wait for the update to be fixed, again?

Message 2 of 6

Re: Issues with Galaxy S4 update to 4.3

Oh and I have a Samsung S4 too, and am currently using the 4.3... unhappily.
Message 3 of 6
Contributor

Re: Issues with Galaxy S4 update to 4.3

When did you update?

Message 4 of 6
Contributor

Re: Issues with Galaxy S4 update to 4.3

***UPDATE***

So, I was premature in jumping for joy at having fixed my S4. Within 20 minutes of the below post, the issues returned. Tried to repeat the process to no avail. Didn't even get a temporary fix this time. :Smiley Frustratedigh::

***************************************************************

***************************************************************

 

Problem solved. 

 

1. Backed up everything to Samsung Kies 3.

2. Performed Factory Reset.

3. Restored phone from Kies.

 

Simple fix, no data loss assuming you do a full backup to Kies AND the phone will still have the benefits(whatever they may be) of 4.3 without the issues. Let me know if this works for you.

Message 5 of 6
Contributor

Re: Issues with Galaxy S4 update to 4.3

Got news for ya, this method only puts it back to the updates software you installed and the issues are still present.

Message 6 of 6
Share this topic
Announcements

Find out how to track your iPhone's delivery!

Have questions about International Plans? Get the answers on Wed. 10/25 at Hello World: International Plans, from 1-4pm ET / 10am-1pm PT!

Let us help you upgrade and activate your device!

Additional Support