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Re: I can't download update of Alcatel Tetra 5041c

Contributor

I can't download update of Alcatel Tetra 5041c

My Alcatel Tetra 5041c has the update of June 2018, there is a new one of 2019, but when I update for the "configuration" it tells me that it is updated, when it is not. Does anyone know how to fix this error to update my phone?

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Message 1 of 6
Administrator

Re: I can't download update of Alcatel Tetra 5041c

Hello @richard10g,

 

We'd be more than happy to assist you with updating the software for your wireless device. You can follow the steps at this link to Learn how to update the software for your Alcatel TETRA. If you still cannot update the software after following the steps at the link that we've provided, you can use our Troubleshoot & Resolve Tool to fix software update issues. Simply select your device and the issue, then follow the steps to find a solution. Please keep in mind that some updates are rolled out slowly and not all devices will get them at the same time. We also recommend that you review our forums article to make sure that you meet all of the Software update requirements. Let us know if this helps.

 

Sean, AT&T Community Specialist


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Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 6
Contributor

Re: I can't download update of Alcatel Tetra 5041c

My Alcatel tetra phone is released, so I have searched for a way to update the software manually, but I have not managed it, because it is very difficult. I want to know if there will be any application that allows me to update the software with my PC.

Another thing, the "update Alcatel Tetra software" page does not have any information.

Message 3 of 6
Administrator

Re: I can't download update of Alcatel Tetra 5041c

Hello @richard10g,

 

Thank you for informing us. When you say your cell phone is released, do you mean that it is unlocked? If so, are you currently using the device with wireless service from AT&T or another carrier? Is your cell phone AT&T branded? Also, you can find the steps to update the software for your cell phone at the page that you're referring to under "Update & verify software". Unfortunately, there is no available option to update the software for your cell phone with your computer. Have you made sure that you meet all of the software update requirements from the link that was previously provided? Please let us know. We look forward to hearing back from you.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6
Contributor

Re: I can't download update of Alcatel Tetra 5041c

Yes, my phone is unlocked. And my phone is At & t. I think I do not meet all the requirements because I am in a country that is beyond the reach of the At & t network. That's why I wanted to see if there was a way to update the software of an unlocked phone that is outside the AT & T network

Message 5 of 6
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Contributor

Re: I can't download update of Alcatel Tetra 5041c

I'm using a cricket sim with build 8M7BUAB0 and the update tab is greyed out without any way to update it

Message 6 of 6
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