AT&T Community Forums

After factory reset, asks for Google Account but isn't working

I had to do a factory reset on my ZTE Maven 2812. It's now asking to verify my Google account. After I type it in and then the password, it just goes right back to the same page and makes me do it all over again. My credentials are correct. It won't allow me to skip this step or do anything else.

Responses

Accepted Solution

Official Solution

ATTMobilityCare

Community Support

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15.2K Messages

8 years ago

Hi @kcook95!

I’m sorry to hear that the Google account isn’t currently working on the phone after doing a factory reset of the phone! I definitely want to get you back up and running. I definitely want to make sure that you have a fully functioning phone.

Are you able to sign into your Google account via PC? Have you tried resetting your credentials?

If that does not work, I would recommend clearing the cache:

· Power off your device.

· Boot into recovery mode by pressing and holding Volume Down and Power Button at the same time.

· Release all buttons when the ZTE Maven screen flickers and in a few seconds the Recovery screen will appear.

· Using the Volume down button scroll down to and highlight Wipe cache partition

· Use the Power button to select

· Once the cache has been cleared, use the Power button to select Reboot system now.

When the phone is back on, go ahead and test out the Google account once more. You should be able to enter your username and password this time around.

Let us know how this works out for you! Have a great day and an even better holiday weekend! Smiley Wink

Kevin, AT&T Community Specialist

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Accepted Solution

Lilybell2

ACE - Professor

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2.2K Messages

6 years ago

@jbjsizemore1993

It's likely you have run afoul of Factory Reset Protection. If that's the case, you will be unable to access the phone unless you can provide information regarding the Google account with which the phone was previously setup. If you can't give this information, you won't be able to use the device at all after a factory reset.

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Swielenbeck

Tutor

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2 Messages

6 years ago

I recently bought a ZTE k88 from a friend he is no longer in contact with me factory reset the tablet for me it came to a screen that said English so I assumed it was all ready to go connected it to my WiFi and now it is saying this device was reset to continue sign in with a Google account that was previously secured on this device and I do not know is Google information nor can I contact him he is in now and Iraq serving for our country please help me

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LDDRIVER

Contributor

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2 Messages

6 years ago

I have the very same problem and I would like to be able to use my google account.

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jbjsizemore1993

Contributor

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1 Message

6 years ago

I booted into Recovery Mode as indicated above, and the screen is dimmed and hangs on FTM Factory Test Mode. Any suggestions?

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ratbus

Contributor

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3 Messages

5 years ago

nope still cant get in

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ratbus

Contributor

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3 Messages

5 years ago

still wont work

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Lilybell2

ACE - Professor

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2.2K Messages

5 years ago

@ratbus wrote:

still wont work

And it will never work if FRP has been triggered and you don't have the last valid credentials with which to login.

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J

jimadams531

New Member

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2 Messages

3 years ago

How do you do that ive got one I factory reset says verify account but when going into accessibility mode it wont let me erase it to factory reset.or go to users.locks me out of all of it

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J

jimadams531

New Member

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2 Messages

3 years ago

There has to be something can be done otherwise a lot of ppl are throwing these away fkr nothing.plz help???

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1
2

kcook95

After factory reset, asks for Google Account but isn't working

ATTMobilityCare

Lilybell2

Swielenbeck

LDDRIVER

jbjsizemore1993

ratbus

ratbus

Lilybell2

jimadams531

jimadams531

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