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JerryJGS's profile

Contributor

 • 

1 Message

Monday, March 18th, 2019 9:24 PM

international MMS

I am on the $45 Monthly prepaid. Smartphone Galaxy S7.
Currently in Canada. Text, Voice and Data works OK

Unable to download and MMS (Picture) messages.

Please advice

Community Support

 • 

231.9K Messages

5 years ago

Hi, @JerryJGS,

 

We'd love to help with this. Have you tried to reset the network settings? If not, try this:

 

  1. Swipe down for Notifications.
  2. Tap the Settings icon.
  3. Scroll down to Backup and reset.
  4. Tap Reset network settings.
  5. Tap RESET SETTINGS, and tap RESET SETTINGS again on the next screen to confirm.

Let us know if this helped.

 

James, AT&T Community Specialist

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