Tutor
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7 Messages
Login AT&T prepaid
Why is it that i have to reset my password every single time I try to log into my AT&T prepaid account? I change it to a different 4 digit code every time so thats not the issue.
Tutor
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7 Messages
Why is it that i have to reset my password every single time I try to log into my AT&T prepaid account? I change it to a different 4 digit code every time so thats not the issue.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.9K Messages
5 years ago
Hello @Mhagan
We're more than happy to provide a solution!
When you request to have the 4-digt password sent to you, the password is only temporary in order to for you to access your prepaid account. You will have to go into your account a create a new password to use in the future.
To create your new password, you can follow these steps:
After saving the new password, you won't have to request a new reset unless you have forgotten your 4-digit code.
We hope this information is helpful, and enjoy the rest of your weekend!
Dwight, AT&T Community Specialist
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Mhagan
Tutor
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7 Messages
5 years ago
My 4 digit password still will not work but I did try the online password and it let me log in. Still a few bugs to work out there.
Thanks any may you enjoy your weekend.
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Brookgrl13
Contributor
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3 Messages
5 years ago
Not true for me, even after creating a new password after getting in with a temporary the next time I try to login it still says error unable to log into the system at this time.
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Mhagan
Tutor
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7 Messages
5 years ago
@Brookgrl13
I still can't use the 4 digit password. I have to type in my 12 digit online password. I honestly don't know what's going on. I didn't have any trouble with AT&T up until January. I don't know if its just us prepaid customers or what. They have a whole log of bugs that needs attending to. I didn't accept his solution.
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