Contributor
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1 Message
I switch to att in Jan and its March 24 and I h ave not received any refund.
I switch to att in Jan and its March 24 and I h ave not received any refund. All I have now is bills everywhere. I have call 8668528617 3 consecutive days for a wait time of 1 hour and then get disconnected. Have call CUSTOMER SERVICE 10 TIMES ONLY FOR THIS MATTER their response this is not our department you need to call the #...I explainded that I had and the wait time with only automatic voice mail no one answers. THIS IS FRUSTRATING!!!!
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @MORENITA,
I can definitely understand the need to get this squared away. I am glad you were able to participate in the switcher offer. I’m sorry to hear you’ve had some trouble getting a hold of Young America. I’d be happy to help out!
Young America is the organization which handles the switcher offer and will be able to let you know the status of your transaction. If you’re unable to reach them, I will be sending you a private message to your Forum’s Inbox in order to gather some additional information. Please be on the lookout for this message! I appreciate it!
I look forward to working with you to get this resolved. Have a great rest of your day!
Portia, AT&T Community Specialist
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