My name displaying correctly on the recipients caller ID

Question

When I call people from my AT&T Digital Home Phone, they see a name on their caller ID that is not my own. Apparently it's the name of the number's previous owner.

I called customer service today and they verified the problem. They opened a ticket with IT to have it corrected, but said "I'm sorry, but this could take a while. We have no idea how long this will take to be corrected, so I can't give you a specific time." Is that an acceptable response? I don't think my problem is a particularly complicated one.

Also, it is so irritating to me for a customer service rep to try and sell me something or upgrade my services every time I call. If I wanted those things, I'd initiate the process to have those features added. When I call customer service, it's because I have a problem that I need fixed. That's it.

ATTHelp · Answer

Good morning @qtrchz!Thank you so much for reaching out to us over our Community Forums!  We rely on feedback from customers like you to ensure we’re providing the best experience possible every time you contact us.I’m happy to hear there has been a ticket put in to resolve your caller ID troubles.  If you’re still experiencing trouble after the ticket has closed, please don’t hesitate to reach out again and we can further assess the situation and make sure your caller ID is showing the correct name.In regards to the solicitation from our customer service representatives when you reach out to us, I’ll be more than happy to forward this information to my supervisor.  We take your input seriously and want to provide you with the customer experience you deserve.Amethyst, AT&T Community Specialist