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I have a dial tone but I cannot call anyone. When I dial a number, the dial tone does not cease.
I have a dial tone but I cannot call anyone. When I dial a number, the dial tone does not cease. I had this same problem last night.
I went to AT&T's website to troubleshoot the problem. While there, I automatically restarted the U-verse Gateway device several times but to no avail. I made one more try at troubleshooting the problem today but I'm still having the same problem. Please help me resolve this issue.
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Anonymous
New Member
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25.7K Messages
11 years ago
Okay, I finally found the manual. Here's how you do it:
SETTING THE DIALING MODE
This adjustment allows you to select tone (touch-tone) or pulse (rotary) dialing.
1. Press the options button until SET ^ (up) or v (down) appears
2. Press the review up button until T/P DIAL MODE appears in the display.
3. Press the options button to show the current dial mode. The default is set to tone.
4. To change the dialing mode, press review up or down. The display will alternate
between the two dialing modes.
5. Press the options button to store the dialing mode and return to the T/P DIAL
MODE display.
Exiting set up mode:
To immediately exit the setup mode after your changes have been made, select the
EXIT SETUP menu and press the options button.
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spoom2
Expert
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19.4K Messages
6 years ago
If you can't break dial tone and the dial pad is good than it more than likely is a polarity issue and reversing the leads will fix it on a traditional landline, not sure about VOIP service, but it probably will. If it doesn't you could see if you can find a polarity guard, I don't think they make them anymore, but you can probably find them on ebay if they don't.
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Anonymous
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25.7K Messages
11 years ago
When you dial to you hear touch tones when you press each number? If you hear dail pulses (like a rotory dial phone) it won't work. Some phones have a switch that changes the mode for the dial pad from tone to pulse. Make sure your on tone.
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DCRamsey
Contributor
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3 Messages
11 years ago
No, I'm getting dial pulses, and this is a touch tone phone. I see only one button in the phone cradle and it can be pointed to a big bell, a small bell or an X.
On the U-verse device, these lights are on: POWER, ETHERNET, PHONE 1, BROADBAND, & SERVICE. There is no green light on near: WIRELESS, PHONE 2, & USB.
I can understand why there is no light on near WIRELESS, that's because the phone I'm using is not wireless. But what about PHONE 2, & USB?
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aviewer
Expert
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10.1K Messages
11 years ago
http://forums.att.com/t5/Setup-and-Self-Install/Incompatible-quot-AT-amp-T-quot-phone-with-Uverse-Voice/m-p/3271131#M4133
http://forums.att.com/t5/Setup-and-Self-Install/Incompatible-quot-AT-amp-T-quot-phone-with-Uverse-Voice/m-p/3275141#M4169
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aviewer
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10.1K Messages
11 years ago
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DCRamsey
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3 Messages
11 years ago
It's a General Electric phone. It's from Atlinks USA, Inc. The model number is: 29195GE1-A
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aviewer
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10.1K Messages
11 years ago
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aviewer
Expert
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10.1K Messages
11 years ago
I suppose the problem could be that the tone generator has gone off frequency.
The doc that described the asterisk feature said the pulse/tone setting was a slide switch. You have said you do not have one. Can you look under a face plate or battery cover - anything that you can open??
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aviewer
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10.1K Messages
11 years ago
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