Can't Manage U-Verse Voice Features

Teacher

Can't Manage U-Verse Voice Features

Good morning!  I'm trying to manage my U-Verse voice features, specifically Call Blocking, but everytime I try and select "Voice Features" from the U-Verse Voice menu, I'm redirected to a page that states "We're sorry, the AT&T sevice you are attempting to access is not available using the login information you provided. To continue, please select the login button for one of the services below."  I'm then given prompts for Voice and Internet, U-Verse, etc.  I've tried logging into Voice and Internet and U-Verse from this page, then selecting "Voice Features" again, only to be redirected to the same "We're sorry, the AT&T service you are..." page.

 

Has anyone else encountered this?  Any ideas for how to fix it?  Is something wrong with my account?

 

Thanks for your help!

 

Mark

 

Message 1 of 16 (1,577 Views)
Teacher

Re: Can't Manage U-Verse Voice Features

Hey Mark,

 

It's definitely not your account, same thing happening to me. I had thought AT&T fixed it last week because I did get into the voice features, but it was only a one time thing. As of today I'm still having the same problem, don't know if they have a fix for it.

 

 

 

 

Message 2 of 16 (1,561 Views)
Teacher

Re: Can't Manage U-Verse Voice Features

Sorry it's happening to you as well, but it is kinda nice to know I'm not the only one Smiley Happy

 

Mark

Message 3 of 16 (1,551 Views)
Highlighted
Tutor

Mark, you should have to login with your U-Verse primary...

Mark, you should have to login with your U-Verse primary member ID to manage voice features, if that doesn't work login with the sub accounts if you have and then try
Message 4 of 16 (1,542 Views)
Teacher

Re: Mark, you should have to login with your U-Verse primary...

Thanks!  Unfortunately, I've tried logging in to every step and every redirect, and it just keeps sending me back to the redirect page.  The odd thing is, it shows my voice info. with the little link that says "Manage Voicemail" and "Manage Voice Features" like it's going to let me do it, but when I click it, nope! redirect and ask me to log in again...frustrating...

Message 5 of 16 (1,537 Views)
Teacher

Re: Mark, you should have to login with your U-Verse primary...

Well, the only way around it for now is using the "myAT&T" app on my phone. Open the app, go to "My plans & services", then scroll down to "U-verse Voice Service" and then open "Manage phone features & settings", and from there I can manage the voice features. It'll have to do for the time being...hope this helps! Smiley Happy

Message 6 of 16 (1,517 Views)
Employee
Solution
Accepted by topic author mark0417
‎09-30-2015 1:39 AM

Hi there, that is a known issue as of now and a lot of us...

Hi there, that is a known issue as of now and a lot of users are affected. There is a work around. When u r on the account overview page, take the mouse pointer to "Home phone" option (dont click), from the drop down, click on "manage features". Hope this works. The issue is being looked upon as of now.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 16 (1,510 Views)
Employee

The home phone option can be found under myATT tab.. Fyi

The home phone option can be found under myATT tab.. Fyi
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 8 of 16 (1,509 Views)
Teacher

Re: The home phone option can be found under myATT tab.. Fyi

Going to "manage features" didn't work for me previously, but it does appears to work now. Thanks!

Message 9 of 16 (1,497 Views)
Teacher

Re: Hi there, that is a known issue as of now and a lot of us...


Robby_ICS wrote:
Hi there, that is a known issue as of now and a lot of users are affected. There is a work around. When u r on the account overview page, take the mouse pointer to "Home phone" option (dont click), from the drop down, click on "manage features". Hope this works. The issue is being looked upon as of now.

Hey, this worked!  THANK YOU so much!

 

Mark

Message 10 of 16 (1,474 Views)
Teacher

Re: The home phone option can be found under myATT tab.. Fyi

Robby, just went into my account and "manage features", now it's not working again. Seems it may work, but it's sporatic. I'll just use the myATT app on my phone as a workaround until this is completely resolved. Thanks.

Message 11 of 16 (1,433 Views)
Scholar

Re: The home phone option can be found under myATT tab.. Fyi

I log in with my AT&T/Yahoo assigned email and ATT website password on this page and after doing so I'm taken to my voicemail/phone settings page.

https://cprodmasx.att.com/commonLogin/igate_wam/controller.do?TAM_OP=login&USERNAME=unauthenticated&...

Message 12 of 16 (1,369 Views)
Contributor

Re: Can't Manage U-Verse Voice Features

I have tried the 'fix' listed, and it doesn't work.  Very frustrating.  Was on the phone with u-verse phone tech support, and he said he's never heard of such issue.  Obviously I'm not the only one.

Message 13 of 16 (1,246 Views)
Contributor

Re: Hi there, that is a known issue as of now and a lot of us...

This did not fix the problem.  Same message appears.

Message 14 of 16 (1,245 Views)
Employee

Not sure, but this workaround won't work if u hv an acces...

Not sure, but this workaround won't work if u hv an access ID. For users without anaccess id, it should work fine. But again, it's jst a workaround and not a permanent fix. I guess they are still working on it.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 15 of 16 (1,232 Views)
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