Scammer Spoofing My Telephone # and Name

I recvd a call from a local business indicating that they rcvd 3 calls today spoofing my caller id name and telephone #. They claim to be a credit card company collecting on a debt.

What can I do about this? Who can I report this to? My tele is an AT&T land line.

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ATTHelp

Community Support

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231.6K Messages

5 years ago

Hi, @Cruzeiro6.

You've come to the right place, we can help you with your spoofing concerns. The goal of the spoofer is to get you to answer the phone or text, opening the door for a cam that asks for your personal or accounts information. We advise that you do not provide them with any information. Here are some tips you can use to protect yourself:

Report the call to the company or agency that supposedly contacted you.
Don't give out your personal information just because the caller asks for it, regardless of how simple the request may seem.
Find these and more helpful information by clicking, here.

If you believe you are the victim of fraud related to your AT&T account, contact the Fraud Department at 800-337-5373.

Ariel, AT&T Community Specialist

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sandblaster

ACE - Expert

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64.7K Messages

5 years ago

There really isn’t anything you can do about it. You can report it to the FCC but that won’t stop it. Since it is not possible for your own number to call you, the best thing is not to answer. I don’t answer any call from numbers I don’t recognize, they are almost always telemarketers or scammers.

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spoom2

Expert

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19.4K Messages

5 years ago

Yes common problem. You can report to the FCC or call the AT&T fraud department listed above. My guess is they've stopped using your number by now, they don't use the same one long.

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Cruzeiro6

Tutor

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3 Messages

5 years ago

The issue was not my own # calling me. It was that the scammers are using name and telephone # to call others.

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ATTHelp

Community Support

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231.6K Messages

5 years ago

Hi @Cruzeiro6!

Thank you for reaching back to us, let us point you in the right direction! We understand the need for privacy and the need to be safe, we suggest that you report spoofing to the Fraud Department at 800 337 5373.

We also suggest that you view this article on How to Report Fraud.

Let us know if you need anything else!

Yetty, AT&T Community Specialist

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Cruzeiro6

Tutor

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3 Messages

5 years ago

I haven't had anymore calls from people saying that I called them when I didn't. So, I hope you're right. Thank you.

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Jiadao

Tutor

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4 Messages

5 years ago

Request for help: I was deceived by the AT&T store staff in Mexico City for $1800 in phone bills!请求帮助：我被墨西哥城的AT&T店员工欺骗了1800元电话费现金！

Jiadao [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

下午8:03 (10分钟前)

尊敬的墨西哥AT&T公司负责人：

Dear Director of AT&T, Mexico:

Hello! I am a long-term telephone customer of at&t US company, so I trust the AT&T service in Mexico, I bought the phone: ****, registered name: WEILI ZHENG;
However, Mr. Carlos, your sales director at AT&T in Mexico City, used my trust in AT&T. On May 6 this year, at the AT&T mobile phone store, I recommended a package of 150 pesos per 28 days and sold it to me. Commitment to this package is available for roaming in the US and Canada and does not require any additional fees.
I clearly told Mr. Carlos that I am leaving Mexico City to return to Vancouver, Canada. It is estimated that I will return to Mexico in one year. I have paid a full year of package fees for a total of 1800 pesos for him.
After he got the full phone bill I gave to AT&T, regrettable and angry things happened one after another:
1. Carlos didn't give me a receipt of 1800 pesos after receiving my cash call at 4:00 PM on May 6th. I didn't deposit the money into AT&T's mobile account, but myself. The interception is based on it.
2. Because he did not pay me a phone bill, it directly caused me to stop on May 7 (he thought I had left Mexico, there is no way to pursue him). I went to the mobile phone shop to negotiate with him. He only paid me a mobile phone fee of 150 yuan a month. The remaining 1,650 yuan is still in his private pocket. I asked him to provide a receipt for payment. He said that he can only provide it one month a month. The phone receipt, and said that she can only provide a receipt of 200 pesos per month (see photo), they can not provide a receipt for each 28-day payment of 150 yuan package. Finally, under my doubts and requests, he handwritten a receipt to me.
3. After I returned to Vancouver, I found that the 150 yuan package he sold to me did not provide roaming service in Canada. I asked him to correct it. He delayed it for various reasons and interfaces until now.
4. I repeatedly asked him to deposit the phone bill that I gave to AT&T to my account. He just did not do it and refused to pick up the phone.
5. Mr. Carlos, as the AT&T sales executive, deceived the customer and caused me a very serious job loss. Our Canadian and American customers have no way to contact me for more than two weeks...
......

Please ask the leaders of AT&T in Mexico to investigate the truth in time, compensate for the losses caused by this, correct the mistakes, and ensure that I use the work phone as soon as possible! Maintain a good image among customers!
thank you all!

AT&T's many years of loyal users
Your sincerity
WEILI *****

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(The address of the AT&T mobile phone store is shown in the figure) Name, photo and phone number are as follows:（其所在的AT&T手机店地址见附图）名字、照片和电话如下：