I am having a problem calling my cell phone from my home phone. When I try to call my cell from home it just gives a fast busy tone. It works if anyone else calls me as long as it's not my home phone. I have spent over 8 hours with tech support bouncing between the cell and land line techs. I have replaced the SIM card and still no help. If I turn my cell off it will go to voice mail. If my phone is on it will just give the busy signal. The phone started doing this the day I switched my cell service to ATT. I am told they esculated the problem to engineering dept but they have no way of following up on any results or recommendations.
I'd assume it also wouldn't work if someone from the same area code and exchange as your landline calls your cell phone. This is a routing problem than only the phone company can fix and it's turning the cell phone off and it going to voicemail means it's beyond the suppliers switch/server the voicemail terminates in. Your landline provider is suppose to run with this, even though the trouble points to translations in the cell service.
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It seams to be isolated to just my home phone. The first thing I did was to have my neighbors try and they get through with no problem. I am having other issues now that I have had the service for almost a week now. My voice mails don't always show up immediately. I just received 8 voicemails at once and some were more than 24 hours old. Messaging seams to be delayed intermintly sending and receiving too. The call protect app is down according to the service rep that looked at my device. I had to go back to the ATT store so they could try a new sim card is when we discovered that it has been down for quite some time apparently. So frustrated because it feels like a 2nd job now just to get this fixed.
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------ Original message------ From: AT&T Community Date: Thu, Feb 28, 2019 9:39 AM To:*****@hotmail.com; Cc: Subject:Here's a subscription update
spoom2 (ACE - Master) posted a new reply in I can't call my cell phone from my home phone on 02-28-2019 602-28-2019>:39 AM.
I'd assume it also wouldn't work if someone from the same area code and exchange as your landline call your cell phone. This is a routing problem than only the phone company can fix and it's turning the cell phone off and it going to voicemail means it's beyond the suppliers switch/server the voicemail terminates in. You're landline provider is suppose to run with this, even though the trouble points to translations in the cell service.
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