Tutor
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6 Messages
Cancelled service - but AT&T still takes money each month
I cancelled my phone line with AT&T several months ago - but now I'm horrified to see that AT&T has continued to take money from me each month. I can't get any response from the Internet chat, and no-one answers the phone so I have no way to speak to anyone at AT&T. It seems they will keep taking this money from me forever - how do I stop them ?
ATTHelp
Community Support
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231.5K Messages
7 years ago
Hello @stoptakingmoney,
We saw your post and will be glad to help. Please send us a detailed message by clicking here. Be sure to include:
Once we have you account details be looking for an email to your email associated with forum ID or a call at provided contact number.
-ATTCustomerCare
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stoptakingmoney
Tutor
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6 Messages
7 years ago
I'm still waiting for an answer - does AT&T respond to complaints ?
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hi @stoptakingmoney,
We sent you a forums private message on 4/18 with information. Be sure to check there for more information.
-ATTCustomerCare
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stoptakingmoney
Tutor
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6 Messages
7 years ago
I saw that message (amd replied) but it didn't say anything about when or how AT&T will return the money it took in error. Can you please respond ?
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ATTHelp
Community Support
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231.5K Messages
7 years ago
Hey @stoptakingmoney,
We have sent you a private message and look forward to working with you to get this sorted.
ATTCustomerCare
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stoptakingmoney
Tutor
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6 Messages
7 years ago
I think it's quite simple - just return the money you took in error
I
[Inappropriate content removed]
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stoptakingmoney
Tutor
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6 Messages
7 years ago
Can AT&T please respond ?
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